Telephone Claims Adjuster

Allstate

17h•Hybrid

About The Position

National General, a part of The Allstate Corporation, is seeking a Telephone Claims Adjuster. This role is responsible for investigating and confirming the facts of loss for advanced automobile accidents, determining coverage, liability, damages, and adjusting and negotiating claims within the limit of authority. The position is ideal for someone who enjoys problem-solving, analyzing information, and making confident decisions while supporting customers and internal partners. Candidates local to the office in Ontario, California will start and train in-office, with hybrid/remote options available within 6-12 months. National General offers home, auto, and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents and directly to consumers. The company, headquartered in New York City, traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and is a specialty personal lines insurance holding company.

Requirements

Increased experience at the Adjuster II level or experience in a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler, etc.)
Ability to review, evaluate, and negotiate basic to moderate injury claims (if handled)
Ability to handle investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with discretion and independence within increased level of authority
Ability to recognize and identify vehicle body parts and understand other potential property damage
Customer service skills
Ability to determine subrogation or fraud potential and how to handle
Advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
Case Management
Claims Administration
Claims Resolution
Claims Review
Insurance Claims Investigations

Responsibilities

Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler, etc.)
For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic to moderate injury claims
Handles investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority
Recognizes and identifies body parts of a vehicle and understanding other potential property damage
Identifies customer needs and works to meet those needs using appropriate customer service skills
Determines subrogation or fraud potential and how to handle
Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department