Claims Adjuster

Otis Elevator Co.

1d•Remote

About The Position

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]. Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

Requirements

Professional certifications (6-20 All-Lines Adjuster License or similar)
Bachelor’s degree; or equivalent experience.
2+ years of claims handling experience in general liability or auto lines, strong analytical, investigative, and negotiation skills.
Working knowledge of relevant regulations and insurance practices.
Excellent written and verbal communication skills.
Ability to manage multiple cases and deadlines in a fast‑paced environment.

Nice To Haves

4+ years of claims handling experience (insurance, product liability, risk management, catastrophic loss, litigation support, or similar).
Experience in construction, industrial equipment, manufacturing, or field‑service environments.
Proficient in Microsoft Excel.
General reporting and invoicing.

Responsibilities

Manage and resolve property damage, general liability, and product liability claims from initial report through closure.
Conduct thorough investigations including interviews, document review, and evidence collection.
Analyze incident facts to determine coverage, liability, and exposure.
Coordinate with third-party administrators, insurers, attorneys, and field personnel.
Maintain detailed and accurate claim files in compliance with company requirements and regulatory standards including reserving.
Prepare written summaries, status updates, and reporting dashboards for leadership.
Track trends and contribute to root-cause analysis that drives risk reduction.
Negotiate settlements within assigned authority levels to achieve cost-effective outcomes.
Review invoices, legal bills, and documentation to ensure accuracy and alignment with Otis’s guidelines.
Partner with Field Operations and Safety teams to understand incident drivers and support preventive actions.
Support internal audits and compliance reviews.
Communicate professionally with customers, claimants, attorneys, and insurers.
Uphold Otis’s commitment to safety, fairness, and service excellence throughout the claims process.