Claims Adjuster

Tokio Marine HCC•Salem, NH

1d•Onsite

About The Position

Claims Adjuster Are you detail-oriented, reliable, and looking for a career where your work truly matters? Join our dedicated team at On Call International, a leader in travel risk management and assistance services. As a Claims Adjuster, you'll play a vital role in supporting travelers during critical moments, helping them resolve emergencies and challenges that arise during their journeys. If you want to contribute to a company that values trust, efficiency, and making a positive impact every day, this opportunity could be the perfect fit for you. On Call International For more than two decades, On Call International, a leading provider of travel risk management and travel assistance services, has helped millions of people with their travel problems, big and small. From serious medical and security emergencies, to lost passports and missing luggage, On Call is dedicated to our mission of helping travelers every day—and now YOU have a unique opportunity to help us carry out this mission! We have an exciting opportunity for a Claims Adjuster in our Salem, NH office. This position will report to the Claims Director. Position Summary: At On Call International Claims Adjuster role requires no off-site travel to complete job responsibilities. This role offers an adjuster the consistency to work from an office location and process member claims related to travel emergencies.

Requirements

High school diploma or equivalent.
Minimum of two years of relevant and progressive administrative, clerical experience
Solid understanding of using Microsoft products.
Basic understanding of software applications and web browsers.
Strong written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
Possesses organizational and analytical skills; demonstrates the ability to manage multiple tasks simultaneously.
Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

Nice To Haves

Associates degree is preferred.
Possession of an Insurance Adjuster's License is preferred, or willingness to apply for a property and casualty adjuster's license.
Experience using PeopleSoft Financials system is preferred but not required.

Responsibilities

Evaluate received claims information for required details, issue follow up to claimant for any required information.
Verify member policy coverage against the date of reported loss.
Perform the initial and ongoing claims processing including setting up claim files, performing data entry, scanning documents, and preparing loss runs.
Respond to and contact claimants, insured, and other related parties to obtain and relay basic information concerning the claim process.
Create, compile, and handle various forms of correspondence, such as new claim acknowledgements, coverage determination letters etc.
Complete the adjudication process and ensure claim decisions are accurately tracked in company software systems.
Utilize your communication & collaboration skills to demonstrate an ability to manage multiple high priority tasks and provide timely updates to stake holders.
Participate in team learning opportunities and cross-training.
Participate and assist in claims teams administrative tasks including raw data entry, monthly account reconciliation, client report requirements, quality checks and client documentation requirements.
Provide ad hoc information as requested to support claim processing and/or special projects.