Telemedicine Onboarding & Elevations Specialist

IDEXX

15d • $23 • Remote

About The Position

Telemedicine is a highly collaborative and innovative team within a growing area of business at IDEXX. This is a great opportunity for professional development, build relationships, and to expand your knowledge. If you have a passion for veterinary medicine, patient care, and technology, this role is for you! In the role of Telemedicine Onboarding & Elevation Specialist: • You will work with a team of caring, knowledgeable, and fun individuals to provide Telemedicine customers with an exceptional onboarding experience. • You will utilize your technical skills to configure systems and/or integrate with IDEXX products and services. • You will educate customers on the ideal workflow and industry best practices that will reveal the value of Telemedicine for them and their patients.

Requirements

• You have 3 + years of experience in a technical customer support focused environment.
• You possess strong interpersonal skills along with the ability to have an open mind and a willingness to learn.
• You can quickly learn Telemedicine products/services and new business tools.
• You have experience working in a veterinary practice or a solid understanding of how veterinary practices function (including practice workflow, practice roles, and client communication).
• You have a college degree(preferred) or a combination of post high school studies.
• Preferred hours are an 8.5 hour shift between 8:00am & 8:00pm EST.
• Must be flexible to work weekend and/or holiday shifts.

Responsibilities

• You will work with a team of caring, knowledgeable, and fun individuals to provide Telemedicine customers with an exceptional onboarding experience.
• You will utilize your technical skills to configure systems and/or integrate with IDEXX products and services.
• You will educate customers on the ideal workflow and industry best practices that will reveal the value of Telemedicine for them and their patients.

Benefits

• Hourly rate of $23/hr + based on experience
• Eligible for annual bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees