Telemedicine Onboarding & Elevations Specialist
About The Position
Telemedicine is a highly collaborative and innovative team within a growing area of business at IDEXX. This is a great opportunity for professional development, build relationships, and to expand your knowledge. If you have a passion for veterinary medicine, patient care, and technology, this role is for you! In the role of Telemedicine Onboarding & Elevation Specialist: • You will work with a team of caring, knowledgeable, and fun individuals to provide Telemedicine customers with an exceptional onboarding experience. • You will utilize your technical skills to configure systems and/or integrate with IDEXX products and services. • You will educate customers on the ideal workflow and industry best practices that will reveal the value of Telemedicine for them and their patients.
Requirements
- You have 3 + years of experience in a technical customer support focused environment.
- You possess strong interpersonal skills along with the ability to have an open mind and a willingness to learn.
- You can quickly learn Telemedicine products/services and new business tools.
- You have experience working in a veterinary practice or a solid understanding of how veterinary practices function (including practice workflow, practice roles, and client communication).
- You have a college degree(preferred) or a combination of post high school studies.
- Preferred hours are an 8.5 hour shift between 8:00am & 8:00pm EST.
- Must be flexible to work weekend and/or holiday shifts.
Responsibilities
- provide Telemedicine customers with an exceptional onboarding experience
- utilize your technical skills to configure systems and/or integrate with IDEXX products and services
- educate customers on the ideal workflow and industry best practices that will reveal the value of Telemedicine for them and their patients
Benefits
- Hourly rate of $23/hr + based on experience
- Eligible for annual bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
