Onboarding Specialist

Aston Carter•Austin, TX

6h•$30 - $30•Onsite

About The Position

Join a fast‑growing organization supporting last‑mile delivery partners across North America - and soon, around the world. As part of the team, you’ll play a critical role in verifying new business partners, ensuring compliance, and maintaining a bar‑raising partner experience. You’ll collaborate closely with Acquisition Managers, Program Managers, and Account Managers to help scale an essential operational program with a strong focus on quality, efficiency, and customer obsession. This is an exciting opportunity for someone who enjoys investigative work, ownership of processes, and improving workflows in a dynamic, evolving environment.

Requirements

3+ years of experience in an administrative support capacity, ideally within a large organization.
Strong working knowledge of Salesforce and Microsoft Excel.
Bachelor’s degree strongly preferred.

Responsibilities

Independently vet businesses entering the partner pipeline.
Review, validate, and confirm business documentation.
Track and manage checks using Accurate.
Communicate with internal stakeholders to ensure clarity and alignment.
Review business documentation and program FAQs for accuracy and completeness.
Demonstrate end‑to-end workflow knowledge and help guide other vetting team members.
Create, execute, and track vetting plans for Delivery Partners using internal systems and tools.
Complete and monitor all steps of the vetting process while managing multiple data sources and communication channels.
Work independently within established SOPs—and develop or refine them when gaps are identified.
Escalate operational issues, blockers, and process pain points proactively.
Define risks, propose solutions, and collaborate with team members and stakeholders to resolve challenges.
Leverage current workflows to help design, test, and iterate new vetting processes for program expansions.
Identify opportunities to improve the partner experience and operational efficiency.
Create, update, and refine SOPs to support scaling and consistency.
Manage reporting for functional areas, track key metrics, and share updates with management.
Support cross‑functional priority projects to enhance overall operational performance.
Perform data collection, assemble reports, and coordinate with internal and external stakeholders.
Manage escalations and independently execute high‑impact tasks.
Identify day‑to-day operational issues and recommend tactical improvements.
Use Salesforce for partner records, workflow tracking, and reporting.
Generate reports and work with data using Microsoft Excel.
Document and write SOPs to support operational consistency and scalability.