Telecommunicator (26-01)

Volusia Sheriff's Office•Daytona Beach, FL

11d•$20

About The Position

The Telecommunicator I is assigned to the VSO Emergency Communications Center located in Daytona Beach, Florida. This position performs various public safety communications tasks involving the reception of emergency and non-emergency telephone calls, utilizing a computer aided dispatch (CAD) system, for law enforcement, fire rescue, emergency medical services, and other related public safety services. The Telecommunicator I must be able to interact positively and cooperatively with co-workers, customers, supervisors, and command staff, at times functioning under intense time pressure and while handing stressful situations. This position staffs an emergency communications center that operates 24 hours a day, 7 days per week, including holidays, weekends, and during public emergencies or disasters.

Requirements

Must be a minimum of 18 years old.
Must possess a high school diploma or equivalent.
Must meet State of Florida applicant requirements pursuant to FS 401.465.
Must pass computerized pre-employment testing.
Must successfully complete the Communications in-house academic program.
Must receive Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) certification within six (6) months of hire date.
Must successfully complete Communications floor training on at least one (1) position.
Must take and pass state certification examination within one (1) year of hire date.
All Telecommunicators are required to learn and display proficiency in all skill sets (call taking, law dispatch, and fire rescue dispatch) to successfully complete their probationary period.
Must be able to work a twelve (12) hour shift, rotating between dayshift and nightshift, including holidays, weekends, and mandatory overtime to meet operational needs.
Ability to communicate effectively, both orally and in writing, with a wide variety of people, especially during emergency situations.
Ability to concentrate and operate proficiently under stress.
Ability to coordinate several activities at the same time under stress; multitask.
Ability to respond quickly with little notice in the event of an emergency, disaster, or unexpected staffing shortage.
Ability to use discretion and maintain confidentiality.
Ability to testify in court and represent the Volusia Sheriffs Office with a positive, professional image.
Ability to speak, read, and write in English
Ability to react quickly, calmly, and with good judgement during emergency and non-emergency situations.
Ability to use a computer, keyboard, and mouse proficiently.
Organizational and analytical skills
Interpersonal skills
VSO General Orders, processes, and procedures.
Communications Standard Operating Procedures (SOP)
CAD system and multi-line telephone system
FCIC/NCIC and Criminal Justice Information System (CJIS)
Geographical area and surrounding agencies
Radio codes, signals, and unit identifiers
Civil processes
CALEA accreditation standards
Sit for extended periods of time, sedentary position.
Visual acuity of 20/30 vision standard in each eye; corrective lenses must be used to satisfy 20/30 vision standards. Uncorrected vision should be no worse than 20/100 in each eye.
Pass hearing test with less than 40 decibels in each ear under frequencies 2,000 Hz, 3,000 Hz, and 4,000 Hz.
Manual dexterity
Ambulate independently
Reach/Grasp
Bend/Squat
Utilize a computer and computer monitor for extended periods of time.
Recognize colors

Responsibilities

Applies learnings in the policies and procedures of public safety dispatch via standardized training program pursuant to FS 401.465 in preparation for State of Florida certification examination.
Operates telephone console with several trunk lines and extensions.
Works proficiently in the CAD system, FCIC/NCIC terminal, other computerized systems and databases.
Processes calls for service, initiates a public safety field response, provides information, makes referrals, and takes messages in accordance with established procedures.
Provides emergency medical/fire/law enforcement pre-arrival and post-dispatch instructions to callers reporting emergencies.
Maintains professional certifications, including but not limited to, Florida State Certification, CPR, EMD, and NIMS.
Completes required forms, documents, computer fields, etc. accurately and quickly.
Attends work on a regular and consistent basis.
Must adhere to Federal, State, County, and local ordinances.
Performs other duties as assigned.