Telecommunicator I
About The Position
The Telecommunicator I performs public safety communication tasks involving the reception of emergency and non-emergency telephone calls in the Joint Communications Center. Members in this assignment may be required to act as a trainer. The most important and essential job function of the position is attitude which includes the following: interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure and responding in a positive manner to supervision. The Telecommunicator I may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position.
Requirements
- High School or GED
- FCIC/NCIC certification within one year of employment
- Successfully complete Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) Certification within six months of employment (as required for position assignment)
- Successfully complete CPR, and TDD training within six months of employment
- Complete FEMA Incident Command System courses (ICS 100, 200, 242,700, and 802)
- Successful completion of positional exams
- Complete the DOH State Certification course for Emergency 911 Telecommunicators or obtain within six (6) months
- Demonstrated keyboarding proficiency of 35 wpm with no more than 5 errors
- Speak clearly and comprehend
- Concentrate under stress
- Coordinate a number of activities at the same time under intense stress
- Respond quickly with little notice in the event of an emergency, disaster or unexpected staffing shortage
- Maintain confidentiality
- Testify in court and represent PCSO with a positive, professional image
- Read and write English
- Communicate effectively orally and in writing with a wide variety of people under stressful conditions
- React quickly, calmly and with good judgment during emergency and non-emergency situations
- Operate specialized equipment
- Analytical
- Computer
- Keyboarding
- Basic English Grammar
- Ability to speak in an unencumbered manner
- Telephone
- Interpersonal
- Organizational
- Record keeping
- Multitask
- Sit for extended periods
- See at normal range or with accommodations
- Hear at normal level or with accommodations
- Speak English understandably
- Manual dexterity
- Ambulate independently
- Recognize colors
- Reach/Bend/Squat
- Mental alertness
- Look at computer monitor for extended periods
- Type on computer keyboard for extended periods
Responsibilities
- Operate computer
- Operate telephone system and TDD
- Initiate a public safety field response, provide information, make referrals or take messages
- Provide emergency medical/fire/law enforcement pre-arrival and post-dispatch instructions to callers reporting emergencies
- Maintain professional training
- Process the call for service or assistance in accordance with established procedures
- Complete required forms, documents, computer fields, etc. accurately and quickly
Benefits
- Direct Deposit
- Bi-Weekly Pay Checks
- Medical, Dental, Vision
- Life Insurance
- FRS Retirement
- 10 Paid Holidays
- Paid Time Off
- Tuition Reimbursement
- Education Incentives
- Deferred Compensation Plan
- Wellness Incentives
- Employee Assistance Program (EAP)
- Free Employee Gym
- Free Employee Health Clinic
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
