MSR AS (TDW) - 01/26

TEKsystems • Virginia Beach, VA

22d • $20 - $20 • Hybrid

About The Position

Join a dynamic team in a 24/7 high-volume, schedule-driven, and structured contact center operation. You will be responsible for responding to inquiries and requests from members and individuals, providing information about our products and services. Demonstrate knowledge, active listening, and adaptability to ensure an optimal member experience. You will perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Additionally, advise members on products and services that may meet their needs, fostering positive interactions.

Requirements

• Strong customer service skills.
• Experience in data entry and handling inbound and outbound calls.
• Proficiency in a call center environment.
• Ability to maintain policy compliance.

Nice To Haves

• Experience in call center, administrative, secretary/receptionist roles, banking/mortgage, professional environment, or high-volume retail environment.

Responsibilities

• Respond to member inquiries and requests in a structured contact center environment.
• Provide information regarding products and services with active listening and engagement.
• Perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts.
• Advise members on products and services that may fit their needs.
• Ensure compliance with policies while handling high-volume calls.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees