Telecommunications / Dispatcher

City of Richmond, Texas • Richmond, TX

7d

About The Position

Richmond PRIDE: At the City of Richmond, we work diligently and collectively as one organization to continue Richmond's legacy of being a wonderful community for employees, citizens, and visitors to work, play, and live. This sense of collective unity, desire to contribute to the organization, and commitment to public service make Richmond a great place to work and a great community! Through PRIDE , we work diligently and collectively to make Richmond a wonderful community for fellow employees, citizens, and visitors to work, play, shop, and, for some, call home. Every day, when you come to work, you contribute to the city, guiding the values of PRIDE and helping the organization achieve its goals. Our Core Values : P rofessional: Be reliable, set and achieve goals, meet expectations, and show that you care about every aspect of your job. Be diligent, hard-working, and organized, and hold yourself accountable for your thoughts, words, and actions. R esults: Looking for new and innovative ways to improve systems and processes while providing a high level of service, being fiscally responsible, and owning your actions and results. I ntegrity: Quality of being honest and having strong moral principles; doing the right thing even when it is hard or may be considered unpopular. D edication: Committed to serving the public and your co-workers, willing to complete each task with purpose, committed to hard work, improving talent, skills, and abilities, and maintaining a positive attitude. E mpathy: Taking the time to seek understanding, being aware of your actions and how they may impact others, being sensitive and understanding to others' needs, and working to promote unity through your actions and efforts. POSITION DESCRIPTION: The Police Department is currently recruiting for Telecommunicator / Dispatcher". SUMMARY OF DUTIES: The purpose of this position is to respond to complaints, non-emergency inquiries, and emergency situations within the City limits and extraterritorial jurisdiction. Duties include direct calls for non-emergency and emergency service purposes, including police, fire, and after-hours calls for other city departments. Employees must be available to work various shifts, including weekends and holidays. MINIMUM QUALIFICATIONS: Formal Education: High school diploma or equivalent. Required to have a valid Texas Driver's license. Must be able to type 35 words per minute. Dispatching experience preferred. Training (License and/or Certification): Valid Texas Driver's License Ability to be certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment. Ability to be licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one year of employment. Application: Qualified applicants may view the full job description below and complete a job application online. Resumes are not accepted in lieu of the completed application. If your application is incomplete or does not clearly show the experience and or training required, your application may not be accepted. Offers of employment are contingent upon the results of a pre-employment controlled substance screening, physical examination, and background check, which may include a criminal history report, driver's license verification, education verification, State fingerprint screening, and/or credit history check. The City of Richmond is an Equal Opportunity Employer, Drug-Free Workplace Recruitment/Selection Process: Step 1: Complete and Submit Part I online application. Qualified candidates will be notified by e-mail that they are eligible to attend the next mandated orientation overview for the position. Application may be obtained on the City of Richmond website www.richmondtx.gov Step 2: Complete and Submit Part II of the application Personal History Statement (TCOLE) The Personal History Statement will be sent out to candidates after they attend the mandated orientation. Applicants will prepare all required documentation needed to accompany part II of the application (Personal History Statement (TCOLE) and submit it to Lieutenant Lowell Neinast at the scheduled interview time. Step 3: Oral Interview Board: Applicants will be notified of the next test date and time. Final Steps: Background Investigation, Chief Interview, Conditional Job Offer, Psychological Examination, pre-employment physical, controlled substance screening Candidates who pass all the above will receive a final job offer. Candidates should be aware that sensitive or confidential aspects of their personal lives will be explored.

Requirements

• High school diploma or equivalent
• Valid Texas Driver's license
• Must be able to type 35 words per minute
• Ability to be certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment
• Ability to be licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one year of employment

Nice To Haves

• Dispatching experience preferred

Responsibilities

• respond to complaints
• respond to non-emergency inquiries
• respond to emergency situations within the City limits and extraterritorial jurisdiction
• direct calls for non-emergency and emergency service purposes, including police, fire, and after-hours calls for other city departments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED