Telecommunications - Police Dispatcher - Springfield Regional Medical Center
About The Position
Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies.
Requirements
- High school Diploma/GED
- 2 or more years in telephone operations/dispatch
- Customer services computer skills excel Microsoft word
Responsibilities
- Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
- Maintains radio contact with mobile/field units to monitor response progress and any needed support.
- Maintains communication with assigned units.
- Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure
- Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure.
- Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
- Be familiar with emergency procedures
Benefits
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
- Benefits may vary based on the market and employment status.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
