Telecommunications Voice Lead

Ryan Consulting Group Inc•Huntsville, AL

About The Position

Ryan Consulting Group, Inc. is seeking a Telecommunications Voice Lead to support LM and assist with managing telecommunications hardware, software and cabling across an Enterprise Telecommunications environment. The ideal candidate will possess a minimum of three years’ experience as a dedicated lead technician supporting Cisco systems. The ideal candidate will also have a minimum of 3 years’ experience with networking and CUCM (Cisco Unified Communications Manager), formally known as Cisco Call Manager. Work Schedule (Flex 9/80): Week 1: Monday through Thursday, 9-hour shift; off on Friday Week 2: Monday-Thursday, 9-hour shift and Friday an 8-hour shift

Requirements

Minimum of three years’ experience as a dedicated lead technician supporting Cisco Systems.
Knowledge of 9-1-1 and E9-1-1 regulations, private switch agreements and multi-line telephone system, implementation and recurring maintenance.
Working knowledge of carrier telecommunications technologies (e.g. PRI, BRI, ISDN, SIP and VoIP, etc.).
Demonstrated experience in Crash phone regulations, system implementation and recurring maintenance.
Knowledge of Cisco VoIP telecommunication systems.
Minimum of 3 years’ experience with Networking and CUCM (Cisco Unified Communications Manager), formally known as Cisco Call Manager.
Proficient with Word, PowerPoint and other MS applications.
Familiar with Configuration Management concepts.
Experience with structured cabling standards
Ability to lift 50 lbs. for rack mounting equipment
Self-starter
Valid driver’s license (travel to local buildings on campus or within the city to address issues)

Responsibilities

Will be responsible for leading installations, MAC, maintenance issues and special projects.
Strong communications skills.
Lead interface to LMC.
Lead day-to-day operations, prioritizing workload for onsite technicians.
Define best practices and quality assurance.
Manage and install building infrastructure cable requirements as required by business area.
Assist as necessary, in the creation or updating of LM Standard Operating Instructions (SOI), support documentation and policies and procedures based upon process reviews.
Application vulnerability remediation.
Evaluate application release levels and recommend upgrade path.
Coordinate and deploy Voice over IP endpoints.
Telecommunications Move, Add, Change (MAC) Coordination. Basic station configuration, frame jumper connection, site surveys, and updating cable records.
Telecommunications Basic Switch Maintenance. Check alarms, remove and replace defective equipment, endpoint troubleshooting. Maintain limited advanced replacement stock. Provide Tier 1 level endpoint break/fix.
Administer ITSM / Service Now network ticket queue.