Telecommunications Support Associate

University of Missouri Health Care•Columbia, MO

3d•$15 - $21•Onsite

About The Position

MU Health Care is looking for a personable and proactive individual to join our team as a Communication Services Associate. If you excel in creating welcoming environments and have a knack for providing exceptional customer service, we want you on our team. The ideal candidate is someone who thrives in a dynamic setting, effortlessly balancing multiple tasks while maintaining strict confidentiality and a positive attitude. Your ability to handle inquiries with professionalism and manage critical communication systems will make you an integral part of our first-line support. Join us and be the friendly face and voice that enhances every visitor's experience at MU Health Care. ABOUT MU HEALTH CARE MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way. Learn more about MU Health Care. Learn more about living in mid-Missouri.

Requirements

One year of related, clerical, or customer service experience, education may be used in lieu of experience.

Responsibilities

Maintain assigned post in hospital lobbies or switchboard offices. Cordially greet visitors and patients. Ascertain patient and/or visitor needs, answer questions, give directions, and/or assist as needed.
Answer and direct incoming calls to the health system and to the hospital(s) emergency response line, send notifications, and respond to alarms and emergency response protocol as required.
Provide monitoring and notifications related to various regulatory and security systems; including but not limited to, fire alarm, medical gas (oxygen, vacuum, and medical air), access intercom system, closed circuit television, intrusion alarms, panic/duress alarms.
Use of switchboard equipment to best advantage to answer and process calls as efficiently as possible. Document calls by recording caller name and call back phone number accurately and completely. Follow up to ensure necessary action has been taken.
Perform required tasks related to visitor check in processes. Complete vetting processes and issuance of identification to visitors per visitation policy and utilization of computer systems. Verify employee, vendor, and visitor badges. Assist vendors as needed.
Monitors the overall appearance of the hospital entrance. Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary. May complete unit/department specific duties and expectations as outlined in department documents.

Benefits

Health, vision and dental insurance coverage starting day one
Generous paid leave and paid time off, including nine holidays
Multiple retirement options, including 100% matching up to 8% and full vesting in three years
Tuition assistance for employees (75%) and immediate family members (50%)
Discounts on cell phone plans, rental cars, gyms, hotels and more

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume