Telecommunications Specialist (Hybrid)

A.C. Coy-posted 4 months ago
Full-time • Mid Level
Hybrid • Raleigh, NC
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Tier One Technologies is seeking a Telecommunications Specialist to provide technical support to various initiatives and projects such as WAN, LAN, VPN, Wiring LAN Infrastructures, and Wireless Environment to our US Government client. This hybrid Contract-to-Hire position will be located in Raleigh, NC. SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

  • Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
  • Schedule and coordinate network service installations based on project specifications.
  • Report and track daily tasks in Excel spreadsheets.
  • Work on ServiceNow tickets.
  • Perform data analysis, capture, and review of metrics, and provide management reports as requested.
  • Manage extraction of data from ServiceNow to create next-day reports of outages.
  • Coordinate new upgrades and enhancements.
  • Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects.
  • Responsible for the ordering, tracking, and overall coordination required for circuit installations.
  • Support and work with vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls.
  • Use provisioning tools to process customer service orders and activate service.
  • Understand all allied vendors and systems and processes from order submission to completion & troubleshooting.
  • Maintain a keen understanding of all vendors SLAs.
  • Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes
  • Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time
  • Associate Degree and 3+ years of IT work experience; or an additional 2 years of work experience can be substituted for the degree.
  • 3+ years of applicable network experience and support.
  • Strong knowledge of SD-WAN, data circuits and network troubleshooting.
  • Experience with ServiceNow.
  • Proficiency with MS Office Suite, especially Excel and Teams
  • Trouble shooting knowledge of router, switch and modem connections and setup.
  • Remote connections using VPN, Putty and or SSH.
  • Must be flexible and willing to work on-call, overnights and weekends as needed.
  • Excellent organizational and communication skills.
  • Must be able to obtain Public Trust Clearance.
  • All candidates must be a US Citizen or have permanent residence status (Green Card).
  • Candidate must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
  • Prior T2 network support experience is a plus.
  • Strong customer service experience as you will be instrumental in establishing customer relationships.
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