Telecommunications Service Assistant | Part time - 0.5 FTE
About The Position
Emplify Health by Gundersen is looking to add a part time, Telecommunications Service Assistant to our team. If you enjoy helping others, have excellent communication skills, and thrive in a fast-paced environment, this position may be a great fit for you! Join our team and contribute to providing exceptional service to our patients, families, and staff. As a Telecommunications Service Assistant, you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, while maintaining an empathetic, calm, and professional manner. Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives. Pager and on-call schedule administration/activation, emergent events, documentation, and clerical duties are included in many of our call flows.
Requirements
- High School Diploma or equivalency
- Strong customer service skills
- Excellent problem-solving abilities and attention to detail
- Proficient in using computer systems and software applications
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
Responsibilities
- Handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses
- Maintaining an empathetic, calm, and professional manner
- Pager and on-call schedule administration/activation
- Emergent events
- Documentation
- Clerical duties
Benefits
- A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
- Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
- Substantial retirement contribution including a 401k match & annual discretionary base contribution
- Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
- Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
- Additional Employee Discounts and Perks
- Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!
- Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
- Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
- Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
- Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
