Telecommunications Manager

Whistle Express Car Wash•Charlotte, NC

About The Position

The Telecommunications Manager is responsible for the performance and day-to-day management of all network connectivity services across approximately 450 locations. This role manages vendor relationships, contracts, budgets, and service delivery for ISP, telephony, and mobile services, ensuring reliable, cost-effective, and scalable connectivity across the enterprise. Reporting directly to the VP of Operational & Infrastructure Solutions, this individual will play a critical role in stabilizing, optimizing, and modernizing the company’s network connectivity through major initiatives such as network consolidation, telecommunication expense management, and driving vendor service quality.

Requirements

5+ years of experience in telecommunications, network services, or infrastructure operations.
Proven experience managing ISPs, telephony providers, and mobile carriers at scale.
Strong background in vendor management, contract negotiation, and SLA enforcement.
Experience managing large numbers of distributed locations.
Demonstrated ability to manage budgets and control telecom-related costs.
Strong coordination, planning, and stakeholder communication skills.

Nice To Haves

Experience in multi‑site retail, franchise, or field‑services environment.
Prior success consolidating telecom contracts or managing a telecom aggregator.
General familiarity with network equipment (firewalls, routers, LTE backups, SDWAN) and modern network architecture.

Responsibilities

Own and manage all internet, telephony, and mobile circuit services across 450 locations.
Ensure vendors maintain consistent reliability for network uptime, performance, and SLA compliance across all sites.
Act as the primary escalation point for vendor-related service issues impacting connectivity.
Manage relationships with providers for telecommunications, mobile data and services.
Lead contract management, renewals, and terminations to optimize cost and service quality.
Maintain full visibility in contracts, service terms, and vendor obligations.
Ensure vendors are delivering services as contracted and billing accurately.
Manage telecommunications budgets, forecasts, and ongoing cost optimization efforts.
Coordinate circuit planning for new locations, relocations, and closures.
Partner with Finance, IT, and Operations to align network services with business needs.
Develop and maintain documentation, inventories, and reporting for all circuits and services.
Establish/operate clear processes for service tracking, vendor performance, and issue resolution.
Ensure leadership has visibility into network health, costs, and risks.
Identify opportunities to improve reliability, scalability, and operational efficiency.