Telecommunications Manager

ASSYST, Inc.•Austin, TX

4d•Hybrid

About The Position

ASSYST is seeking for our client in Austin, TX an experienced Telecommunications Manager 2 to lead and oversee Network Services operations in a complex, enterprise environment. This role is responsible for ensuring the stability, performance, and security of network infrastructure while providing leadership to cross-functional teams. Job Title: Telecommunications Manager Location: Austin, TX (Hybrid) Key Responsibilities: Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms Oversee daily operational activities, including incident management, problem resolution, and service availability Serve as the escalation point for high-priority network and infrastructure issues Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions Support ongoing and planned initiatives, including SD-WAN implementation and optimization, network monitoring and observability tools such as Secure Workload, NGFW, and identity services Provide vendor coordination and oversight for network-related services and contracts Ensure compliance with security standards, policies, and regulatory requirements Participate in change management processes and ensure proper documentation and approvals Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives Provide status reporting, risk identification, and mitigation planning to leadership Maintain documentation of network architecture, processes, and operational procedures Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager Minimum Qualifications: Minimum 7 years of supervisory or management experience, including providing clear direction to teams, promoting teamwork, and motivating others to accomplish goals Minimum 7 years of experience with administration, maintenance, and design of Cisco VoIP solutions Minimum 5 years of experience managing a networking team in a highly complex environment Proven experience supporting 24x7x365 network, voice, and video environments ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

Requirements

Minimum 7 years of supervisory or management experience, including providing clear direction to teams, promoting teamwork, and motivating others to accomplish goals
Minimum 7 years of experience with administration, maintenance, and design of Cisco VoIP solutions
Minimum 5 years of experience managing a networking team in a highly complex environment
Proven experience supporting 24x7x365 network, voice, and video environments

Responsibilities

Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
Oversee daily operational activities, including incident management, problem resolution, and service availability
Serve as the escalation point for high-priority network and infrastructure issues
Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
Support ongoing and planned initiatives, including SD-WAN implementation and optimization, network monitoring and observability tools such as Secure Workload, NGFW, and identity services
Provide vendor coordination and oversight for network-related services and contracts
Ensure compliance with security standards, policies, and regulatory requirements
Participate in change management processes and ensure proper documentation and approvals
Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
Provide status reporting, risk identification, and mitigation planning to leadership
Maintain documentation of network architecture, processes, and operational procedures
Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager