Telecommuncations Officer- 911 Dispatcher

City of Stafford•Stafford, TX

25d•Onsite

About The Position

JOIN OUR TEAM! ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change. Communicate, via telephone, radio, and in person in a courteous manner and maintaining composure while communicating with irate and/or irrational people to obtain necessary information. Operates computer systems and accurately inputs data into in-house, statewide, and federal systems. Operates radio consoles for police, fire, EMTS and other city departments when necessary. Operates portable radios. Reads and comprehends manuals and instructions. Comprehend and follow verbal instructions. Operates the teletype device for the deaf. Understands and reads digital and numeric clocks, both standard and twenty-four hour. Operates fax and copier machines. Creates and maintains information logs as required. Accurately completes all paperwork in an understandable manner. Understand and maintain files as required. Follow established procedures. Reads, understands, and complies with all security and safety procedures. Completes training program and state mandated training within prescribed time. Subject to 24 hour recall: The City reserves the right to require an employee in this position to work overtime including during emergency situations (defined as any natural or man-made disaster that may or may not necessitate the relocation of City personnel or citizens). In the event of an emergency and/or a required evacuation, the incumbent may be required to remain at work to provide needed services or perform essential duties for the benefit of the general public including services or duties different from those performed in the normal course and scope of the position.

Requirements

Must be proficient in composition, grammar, spelling and general writing skills
Ability to complete multiple tasks in a high stress environment
Strong organizational skills a must
Must be able to work varying shifts – nights, holidays, weekends, and overtime as necessary
Must be able to work alone and with groups
Must be able to provide proof of eligibility to work in the United States
High school diploma or GED
Must type 35 wpm and pass computer-based testing.
Computer experience with Windows based programs.
Must be able to work variety of hour, shift, days, holidays, and weekends.
Must be able to work with groups or alone, without regard to the scheduled shift.
Must be able to pass background investigation, psychological, and drug testing.

Responsibilities

Communicate, via telephone, radio, and in person in a courteous manner and maintaining composure while communicating with irate and/or irrational people to obtain necessary information.
Operates computer systems and accurately inputs data into in-house, statewide, and federal systems.
Operates radio consoles for police, fire, EMTS and other city departments when necessary.
Operates portable radios.
Reads and comprehends manuals and instructions.
Comprehend and follow verbal instructions.
Operates the teletype device for the deaf.
Understands and reads digital and numeric clocks, both standard and twenty-four hour.
Operates fax and copier machines.
Creates and maintains information logs as required.
Accurately completes all paperwork in an understandable manner.
Understand and maintain files as required.
Follow established procedures.
Reads, understands, and complies with all security and safety procedures.
Completes training program and state mandated training within prescribed time.
Subject to 24 hour recall