911 Dispatcher Trainee - City
About The Position
This posting will be used to fill a current vacancy in the 911 Communications Center in the Operations Division of the Police Department within the City of Oklahoma City and is under the direction of an immediate supervisor. An eligibility list will be established or supplemented for filling future vacancies in the department, per provisions of the AFSCME collective bargaining agreement. The 911 Dispatcher Trainee serves as the telephone communication link between the calling party and units in the field. Essential job functions include: accurately and efficiently receiving and transmitting information via telephone and through the Computer Aided Dispatch Data Network; input and/or retrieval of information concerning emergency and non-emergency situations; recording information obtained from callers by typing information into the computer via a computer terminal and keyboard; routing calls to appropriate dispatch consoles; monitoring calls to ensure dispatch of support agencies; dispatching emergency and non-emergency vehicles to reported trouble locations; and monitoring frequencies in order to respond to field unit status reports and requests for assistance. The work is reviewed through continual visual observation and through monitoring of radio frequencies by the supervisor. NOTE: The incumbent is hired as 911 Dispatcher Trainee. Upon successful completion of the training and probationary period, the incumbent is eligible for promotion to 911 Dispatcher I. 911 Dispatcher Trainees receive four (4) weeks of classroom instruction/training on the telecommunications equipment and procedures and will spend the remainder of the probationary period receiving on-the-job training under close supervision.
Requirements
- Skill in accurately and efficiently obtaining, recalling, and relaying pertinent information.
- Skill in verbal communications utilizing tact and diplomacy.
- Skill in recording information accurately.
- Skill in operating two-way radios and multi-line telephone systems.
- Skill in making quick and accurate decisions.
- Ability to remain calm in emergency situations.
- Willingness to maintain confidentiality.
Responsibilities
- Accurately and efficiently receiving and transmitting information via telephone and through the Computer Aided Dispatch Data Network
- Input and/or retrieval of information concerning emergency and non-emergency situations
- Recording information obtained from callers by typing information into the computer via a computer terminal and keyboard
- Routing calls to appropriate dispatch consoles
- Monitoring calls to ensure dispatch of support agencies
- Dispatching emergency and non-emergency vehicles to reported trouble locations
- Monitoring frequencies in order to respond to field unit status reports and requests for assistance
Benefits
- Competitive pay
- An average of $22,000 annually contributed toward your benefits and retirement
- A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
