Telecom Voice Systems Engineer (Temp Contract. OnSite in San Francisco

Diamond Technology, Inc. • San Francisco, CA

4h • $85 - $95 • Onsite

About The Position

Diamond Technology is a Technical Services company. We have client who is a large local public organization with an opening for the following position:
JOB TITLE: Telecom Voice Systems Engineer (Temp Contract. On Site in San Francisco)

NUMBER OF OPENINGS: 1

DESIRED START DATE: April 2026

LOCATION: San Francisco: On Site

DURATION: 2+ years 40 hours a week.

HOURLY RATE: $85ph to $95ph

MINIMUM REQUIREMENTS

• Hands-On Experience: Practical experience with Cisco telephony systems and Microsoft Teams, including participation in migration projects, management of VoIP solutions, and work in production environments.• Consulting or Implementation Experience: Experience providing consulting or implementation services for telephony solutions and supporting large-scale voice system migrations.• Experience supporting, integrating, or migrating Webex Contact Center solutions in public-sector or large enterprise environments, including coordination across multiple departments and stakeholders.• Experience combining technical skills, education, and certifications to effectively support migrations from legacy PBX systems, including Avaya, to modern VoIP platforms. Five (5) or more years of experience supporting Microsoft Teams and Cisco Unified Communications environments. • Strong knowledge of Microsoft Teams administration and troubleshooting.• Proficiency with Cisco Unified Communications Manager (CUCM) and related technologies.• Familiarity with Avaya Communication Manager administration and implementation.• Excellent communication and interpersonal skills.• Ability to work independently and collaboratively as part of a team.• Strong analytical and problem-solving abilities.
Responsibilities for these projects include but are not limited to the following:

• Provide project-based technical expertise to support migration from legacy Avaya PBX systems to Microsoft Teams VoIP, Cisco VoIP, Webex Soft Phones, and Webex Calling (Cloud).
• Design, configure, and validate VoIP solutions, including call routing, voicemail, caller ID, and endpoint registration, in coordination with City networking and infrastructure teams.
• Support Webex Contact Center integrations with enterprise platforms such as Salesforce, ServiceNow, Calabrio, and Webex AI Agent.
• Perform site walkthroughs, inventory voice endpoints, and assist with phone placement and cutover planning.
• Support VoIP readiness validation, including network dependencies, desktop client configuration, and endpoint provisioning.
• Provide cutover and post-cutover support during system migrations, including troubleshooting and issue resolution.
• Develop technical documentation and provide training to City administrative and end-user staff as required.
• Collaborate with the Department of Technology to assess departmental requirements and support the selection of best-fit VoIP solutions.

Requirements

• Hands-On Experience: Practical experience with Cisco telephony systems and Microsoft Teams, including participation in migration projects, management of VoIP solutions, and work in production environments.
• Consulting or Implementation Experience: Experience providing consulting or implementation services for telephony solutions and supporting large-scale voice system migrations.
• Experience supporting, integrating, or migrating Webex Contact Center solutions in public-sector or large enterprise environments, including coordination across multiple departments and stakeholders.
• Experience combining technical skills, education, and certifications to effectively support migrations from legacy PBX systems, including Avaya, to modern VoIP platforms.
• Five (5) or more years of experience supporting Microsoft Teams and Cisco Unified Communications environments.
• Strong knowledge of Microsoft Teams administration and troubleshooting.
• Proficiency with Cisco Unified Communications Manager (CUCM) and related technologies.
• Familiarity with Avaya Communication Manager administration and implementation.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide project-based technical expertise to support migration from legacy Avaya PBX systems to Microsoft Teams VoIP, Cisco VoIP, Webex Soft Phones, and Webex Calling (Cloud).
• Design, configure, and validate VoIP solutions, including call routing, voicemail, caller ID, and endpoint registration, in coordination with City networking and infrastructure teams.
• Support Webex Contact Center integrations with enterprise platforms such as Salesforce, ServiceNow, Calabrio, and Webex AI Agent.
• Perform site walkthroughs, inventory voice endpoints, and assist with phone placement and cutover planning.
• Support VoIP readiness validation, including network dependencies, desktop client configuration, and endpoint provisioning.
• Provide cutover and post-cutover support during system migrations, including troubleshooting and issue resolution.
• Develop technical documentation and provide training to City administrative and end-user staff as required.
• Collaborate with the Department of Technology to assess departmental requirements and support the selection of best-fit VoIP solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed