TechOps Administrator (Full Scope Poly)

ZP Group•Redmond, WA

42d•$130,000•Onsite

About The Position

Join Our Team as a TechOps Administrator at Zachary Piper Solutions! Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Redmond, WA office. TechOps Administrator I As a vital member of the Secure Operations Centers (SOCs) team, the TechOps Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office365 platform. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.

Requirements

Must hold an active TS/SCI with FS Poly.
Excellent customer service skills and focus.
Bachelor's Degree in a related field or equivalent combination of IT training and practical experience.
Adaptable to a fast-paced environment with changing priorities.
Ability to execute work with precision in time-sensitive outage scenarios.
Effective communication skills in both written and oral English.
Ability to perform work under continuous deadline pressure.
Openness to shift work, as 24/7 support is essential.

Responsibilities

Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
Identify and drive fixes with feature teams for volume drivers.
Execute documented deployment scripts and procedures.
Coordinate restoration actions with other teams.
Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
Identify and drive recovery levers with feature teams.
Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
Update standard operation procedures and technical training guides documentation as needed.
Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.