TechOps

Northslope Technologies•New York, NY

3d•Onsite

About The Position

As Northslope's first TechOps team member, you'll own our entire technical infrastructure and systems landscape. This isn't a role where you roll out standard IT or technical playbooks or default to "what every other company does." You'll build and maintain systems that actually make sense for how our team works, securing our environment while enabling people to move fast and focus on delivering for customers. Day to day, you'll manage everything from systems access and security tooling to office tech infrastructure and new tool evaluation. You'll onboard new hires to all our technical systems, coordinate with our compliance vendor on security requirements, ensure VPN and other security policies are followed, and determine our overall tooling/infrastructure strategy. You'll evaluate and deploy new tools that make the team more effective, troubleshoot technical issues as they arise, and build automation to eliminate repetitive work. And you'll move fast, juggling multiple concurrent projects while maintaining a high bar for security and user experience. This role requires someone who is deeply entrepreneurial, takes complete ownership of problems from start to finish, and operates with minimal oversight. You'll need to balance security requirements with usability, make technical decisions autonomously, and constantly iterate to improve how our systems support the team.

Requirements

3+ years of technical operations experience , ideally at a high-growth startup or fast-paced company. You've owned meaningful parts of IT infrastructure and have battle scars from scaling through rapid growth.
Entrepreneurial ownership mindset . You don't need detailed instructions or constant check-ins. You see a problem, you own it end-to-end, and you drive it to completion. You're comfortable operating with ambiguity and building systems from scratch.
Problem-solver, not playbook-follower . You don't just implement solutions that worked at your last company. You understand our unique needs and build custom solutions that actually make sense for Northslope, even if they're unconventional.
Exceptional operational execution . You can juggle many concurrent workstreams without dropping balls. You're hyper-organized, detail-oriented, and maintain high quality even when moving fast.
Bias toward iteration and automation . You ship quickly, gather feedback, and improve continuously. When you see repetitive tasks, you automate them. Nothing is ever "set it and forget it."
Strong communication and interpersonal skills . You build trust easily with employees at all technical levels. You can explain complex technical concepts in simple language. You handle IT issues with empathy and a service mindset.
Security-minded but pragmatic . You understand security best practices and compliance requirements, but you also know how to achieve security outcomes while maintaining best usability. You don't do security theater.
Comfortable with multi-office complexity . We have offices in New York, Denver, and London, plus remote team members. You're energized (not overwhelmed) by managing technical infrastructure across multiple locations and jurisdictions.
Fast, curious learner . You'll encounter unfamiliar tools, systems, and requirements. You're comfortable diving in and figuring things out quickly.
Excited to work in-person from our New York office. We believe in-person collaboration makes us stronger, and we're building an office culture people want to be part of.

Nice To Haves

Ability to write scripts and build automation (Python, bash, PowerShell, or similar)
Experience with MDM (mobile device management) solutions
Background with compliance frameworks (SOC 2, ISO 27001, or similar)
Familiarity with enterprise SaaS security and SSO/SAML
Experience managing IT infrastructure for teams with travel requirements