TechOps Admin, Nashville

Offchain Labs • Nashville, TN

39d • Onsite

About The Position

At Offchain Labs, we aren't just building products: we're leading a movement. As pioneers in blockchain scalability and security, we're at the forefront of transforming how the world interacts with decentralized applications. We're laying the foundation that will define the next generation of digital commerce, governance, and human interaction. This involves tackling real-world challenges that come with scaling blockchain technology, without compromising on its core principles: decentralization, security and transparency. At the center of this vision is our people. Our team is made up of thinkers and doers that embrace new challenges and seek solutions that push existing boundaries. If you're energized by solving unprecedented problems, and believe in the role that decentralized systems will play in creating a more equitable digital future, then we want to hear from you. Why Offchain Labs? Offchain Labs is setting the pace for the entire Ethereum ecosystem. We built the Arbitrum stack that powers Arbitrum One, the most widely adopted Ethereum scaling solution that exists today. Arbitrum's ecosystem is undergoing tremendous growth with hundreds of projects and dApps on Arbitrum One today. Over 100 different teams have used Offchain Labs technology to build their own Arbitrum chains. Major players in the space, Robinhood, BlackRock, Ethena Labs, Securitize, Aave, and Apechain are all using the Arbitrum stack. Arbitrum's thriving ecosystem wouldn't exist without our advanced technology stack. Arbitrum, Prysm, ZeroDev. These aren't just product names. These are tools that are actively reshaping what's possible on Ethereum and advancing its core infrastructure. To top it all off? We're backed by $124 million in funding. We've demonstrated consistent execution with billions in secured value, thousands of supported projects, and infrastructure processing millions of transactions seamlessly. The Role We are seeking a highly motivated and capable IT Systems Administrator to join our growing team. In this role, you will be a critical point of contact for our employees, providing exceptional technical support and ensuring the smooth operation of our employee facing IT infrastructure. This position will be based out of our Nashville office and will require hands-on work with physical devices and systems while providing support to employees.

Requirements

• Proven experience as an IT Systems Administrator or similar role
• Strong understanding of networking principles and technologies (TCP/IP, DNS, DHCP, firewalls)
• Experience with identity providers and access management solutions (e.g., Okta, keycloak, MS-365, Google Workspace, AWS IAM)
• Hands-on experience with managing and troubleshooting macOS, ChromeOS, iOS, and Android devices
• Familiarity with MDM solutions (Kandji, Intune, Jamf, Google Workspace MDM)
• Ability to diagnose and resolve hardware and software issues
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills

Responsibilities

• Provide timely and effective technical support to employees across all departments and locations
• Work inside of our Nashville datacenter to deploy and manage hardware
• Troubleshoot and resolve hardware, software, and networking issues
• Onboard new employees, setting up accounts and devices
• Assist with IT-related training and documentation
• Identity and Access Management
• Manage and maintain our identity provider (Okta or similar) and access control systems
• Administer user accounts and permissions in SaaS solutions like MS-365, Google Workspace, and/or AWS
• Ensure compliance with security policies and best practices
• Manage our small office network, including fiber connections, routers, switches, and wireless access points
• Monitor network performance and troubleshoot connectivity issues
• Install and maintain conferencing equipment
• Manage network drops and cabling
• Manage and administer a diverse range of devices, including macOS, ChromeOS, iOS, and Android devices
• Implement and maintain MDM solutions (Jamf or similar) for device management and security
• Ensure operating systems and software are up to date
• Monitor and respond to security events and incidents
• Implement security measures to protect company data and systems
• Stay informed about security threats and vulnerabilities
• Assist with the selection and procurement of IT hardware and software
• Manage the lifecycle of IT equipment, including disposal and replacement

Benefits

• Remote-first global workforce + NY office
• Annual company offsite + team onsites
• Professional reimbursement program (facilitates industry conference attendance, certifications, and more)
• Medical, dental & vision coverage (US + some other countries)
• 401k retirement plan + company match (US only)
• Wellness stipend
• Home office set up / ergonomic equipment program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: No Education Listed
• Number of Employees: 101-250 employees