Technology Trainer

Latham & Watkins LLP • New York, NY

3d • $100,000 - $115,000 • Onsite

About The Position

The Technology Trainer is an integral part of Latham’s Technology & Information Services team, responsible for providing a variety of software training to the employees of Latham & Watkins, while assisting and training end users for firm-approved applications in a variety of different methods (e.g., classroom, one-to-one, and remote training), with software including Microsoft 365 Office Suite, Microsoft Teams, iManage 10, Litera Change-Pro, Intapp Time (Desktop Time Entry, DTE), remote computing (Virtual Desktop Infrastructure, VDI, Virtual Private Network, VPN, Remote Desktop Services), Cisco phone software, Adobe Acrobat, and other programs as deemed necessary. This role will be located in our New York office.

Requirements

• Demonstrate excellent communication skills across all media, with expert technical writing abilities and strong presentational skills, including the capability to deliver instructional presentations to an audience
• Possess well-developed professional interpersonal skills, enabling effective interaction with individuals at all organizational levels within the firm
• Exhibit organizational skills needed to manage time well, prioritize effectively, and handle multiple deadlines
• A high school diploma or equivalent
• A minimum of five (5) years of software training experience

Nice To Haves

• A bachelor’s degree in Computer Science, Information Systems, or a related field, preferably
• Experience in technical documentation, preferably

Responsibilities

• Working with team members in Technology or other departments to identify training needs and create methods for proper instruction, while analyzing an individual’s training requests and providing resources to meet those needs, in addition to developing training initiatives based on analysis of help desk reports
• Preparing training documentation, handouts, instructions, follow-ups, and other materials as needed
• Participating in firmwide training conference calls and/or smaller working groups to prepare for upgrades, writing materials, and learning processes
• Creating classes designed to promote learning, with training provided via classes, demonstrations, or one-on-one sessions
• Coordinating and scheduling all aspects of classes, including creating training reports, scheduling conference rooms, coordinating audio/visual, sending invitation confirmations and reminders, and keeping records of trainee attendance
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees