IT Facilitator/Lead Technology Trainer
About The Position
The Information Technology (IT) Facilitator is the firm’s lead technology trainer and teacher, dedicated to helping attorneys and staff confidently use firm systems to improve efficiency, accuracy and streamline workflow. The primary function of this role is designing, delivering, and continuously improving training – through workshops, small-group sessions, and one-on-one coaching – while serving as a trusted educator who translates technical concepts into practical, user-friendly guidance. The Facilitator regularly engages with attorneys and staff to assess skill levels, identify learning gaps, and tailor instruction to diverse roles and learning styles, and acts as a liaison with third-party IT service providers to ensure training aligns with current tools and best practices.
Requirements
- Thorough understanding of a good range of computer software including word processing, document management, contact management, databases and spreadsheets, and use of the internet.
- Ability to patiently explain technical material to less technically proficient users.
- Able to connect computers and peripherals.
- Excellent verbal and written communication skills.
- Organized with attention to detail.
- Proficient in Microsoft Office Suite and related software.
- Ability to work independently and as a member of the IT team.
- Experience with NetDocuments software.
- This is an onsite position.
- Compensation commensurate with experience.
- Minimum of two years of experience in IT training or professional development.
Nice To Haves
- Law firm experience is a plus.
Responsibilities
- Assesses the need for computer or software training in the organization. Training and development needs may include support for new hires, for employees in new roles or with new assignments, and for organization-wide training on new software, programs, or company-wide IT system changes or policies.
- Develop training courses and materials to be used in workshops, groups, and one-on-one training sessions.
- Assesses employees’ learning performance and identifies needs for additional, specialized, or adaptive instruction.
- Maintains records of completed training in collaboration with the Human Resources (HR) Department.
- Maintains current knowledge of IT system modifications, development of new software programs or services, and other pertinent changes that may drive training needs.
- Integrate technology in all legal practice areas.
- Implements best practices related to technology use in the firm.
- Works with the leadership team to provide access to technology resources and services of the IT Facilitator at point of need.
- Provides feedback to product and software development IT vendor when modifications could improve user-friendliness of the programs, applications, and processes for which training is provided.
- Assist in the selection, acquisition, and set up of new technology.
- Performs other related duties, including various non-instructional functions, as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
