Technology Technician

River Delta Unified School District•Rio Vista, CA

2d•Onsite

About The Position

In a diverse community, rich in agricultural and family traditions, the River Delta Unified School District will provide a safe, supportive, rigorous, student-centered education in which all students are prepared to achieve their maximum potential and become productive members of society. River Delta is a K-12 district with an enrollment of 1,880. The District has 8 small schools: (4) K-6 elementary schools; (2) middle schools; and (2) high schools serving the communities of Clarksburg, Hood, Courtland, Walnut Grove, Ryde, Locke, Isleton, Rio Vista, Birds Landing, and Collinsville. The River Delta Unified School District sits in three counties – Sacramento, Solano, and Yolo. Although it is a tri-county district, it is served by the Sacramento County Office of Education. River Delta Unified School District is committed to providing a quality education for all students and has high standards and expectations for students' success in school. We are committed to ensuring that our students meet these standards and that our clients' expectations for educational excellence are not compromised. The District continually improves and expands its curriculum by implementing new programs and broadening the instructional strategies used in the classroom. Staff development opportunities are provided, encouraged, and promoted. Strategic Schooling is ongoing in all our school sites and Common Core training and coaching is the top priority for the district currently. In addition, the District provides opportunities for staff to participate in on-going in-services in all curriculum areas. The district encourages advancement on the salary schedule for advanced classes taken to improve instruction in areas agreed upon by the teacher, principal, and Superintendent. Under the direction of the Assistant Superintendent of Business Services or designee, the Technology Technician provides comprehensive technical support for District computer systems, mobile devices, network infrastructure, telecommunications systems, instructional technology platforms, and related software applications. This position performs a combination of entry-level and intermediate technical duties, including installation, configuration, troubleshooting, system support, and coordination of escalated technical issues. While the incumbent may independently manage assigned systems and perform moderately complex technical tasks, this classification is not responsible for designing network architecture or performing advanced systems engineering functions. Complex infrastructure, cybersecurity, and server-level issues are escalated to the District’s contracted technology provider. The Technology Technician classification performs both foundational technical support and intermediate-level system support functions. Incumbents are expected to work independently on routine and moderately complex assignments, manage assigned technology systems, and serve as a primary on-site technical resource. The purpose of this position is to ensure the efficient, secure, and reliable operation of District technology systems by troubleshooting and resolving hardware, software, network, server, and data management issues; managing helpdesk operations; maintaining inventory and records; coordinating projects; and providing training and technical support to District personnel.

Requirements

Computer hardware diagnostics and repair procedures.
Operating systems including Windows, macOS, and ChromeOS.
Networking fundamentals including TCP/IP, wireless networking, and device configuration.
Google Workspace for Education, Microsoft 365, and collaboration platforms.
Mobile Device Management systems.
Basic cybersecurity principles and data privacy requirements in K–12 education.
Helpdesk systems and asset management practices.
Data management systems and database applications.
Helpdesk and work order systems.
Inventory control and record-keeping methods.
Pertinent federal, state, and local laws and regulations related to technology and data privacy.
Modern office practices and business equipment.
Basic mathematical principles.
Troubleshoot and resolve routine and moderately complex technical issues independently.
Analyze problems, identify practical solutions, and determine when escalation is necessary.
Communicate technical concepts clearly to non-technical users.
Prioritize multiple work orders and meet deadlines.
Maintain confidentiality of student and personnel data.
Communicate effectively both orally and in writing.
Train and instruct staff in the use of technology systems.
Interpret and explain District policies and procedures.
Maintain effective working relationships with diverse individuals and groups.
Compose letters, memoranda, and other written documents.
Type at a speed of at least 45 words per minute for successful job performance.
Operate office equipment, including a computer.
Master new computer-based office software as required.
Maintain reliable, punctual, and regular attendance.
Work independently in the absence of a supervisor.
Communicate clearly and concisely both orally and in writing.
Establish and maintain effective and mutually productive working relationships with those contacted in the course of work.
Focus on details of work content, work steps, and final work products.
Display honesty, adherence to principals, personal accountability, and confidentiality.
Present self as a positive representative of the organization.
Maintain professionalism under pressure, challenge, and adversity.
Maintain effective audio-visual discrimination and perception needed for: Making observations, Communicating with others, Reading and writing, Operating assigned equipment.
Maintain mental capacity which allows the capability of: Making sound decisions, Demonstrating intellectual capabilities, Oral Comprehension, Oral expression, Auditory understanding, Memorization, Written comprehension.
Three years of progressively responsible technology support experience.
Equivalent to completion of the twelfth grade required.
Valid California Class C driver’s license.
May be required to obtain job-related certifications after appointment.
Required attendance for monthly Board Meetings.

Nice To Haves

Experience preferably in a public school setting.
Associate’s or Bachelor’s degree in Computer Science, Information Systems, or related field.
Industry certifications (e.g., CompTIA A+, Network+, Google, Microsoft, Apple).

Responsibilities

Provide first-line and intermediate technical support to administrators, certificated staff, classified staff, and students.
Diagnose and resolve hardware, software, and system issues with desktops, laptops, Chromebooks, printers, and peripherals.
Install, configure, upgrade, reimage, and maintain devices and operating systems (Windows, macOS, ChromeOS).
Troubleshoot application performance issues and user access problems.
Provide remote and on-site technical assistance.
Perform intermediate troubleshooting of wired and wireless connectivity issues.
Install and replace network equipment such as switches, wireless access points, and cabling under established configurations.
Assist in maintaining network performance and reliability.
Implement configuration changes as directed by contracted technology providers.
Escalate advanced infrastructure, firewall, server, and cybersecurity issues appropriately.
Assist in administering Google Workspace for Education, Microsoft 365, and related collaboration platforms.
Manage user accounts, permissions, group structures, and organizational units.
Support integration between instructional platforms and the Student Information System (SIS).
Provide technical support for the District’s SIS, including account setup and troubleshooting.
Assist in maintaining system data integrity and user access controls.
Administer and support the District’s Mobile Device Management (MDM) system.
Configure, enroll, deploy, and manage Chromebooks, tablets, and employee cell phones.
Push applications and enforce device policies.
Troubleshoot device compliance and connectivity issues.
Support the District’s VoIP phone systems, including extension configuration, voicemail setup, and routine troubleshooting.
Coordinate with service providers for issue resolution when needed.
Receive, prioritize, and respond to work orders and service requests.
Document troubleshooting steps and maintain accurate service records.
Identify trends in recurring issues and recommend practical solutions.
Determine when escalation is necessary and coordinate with external technical support vendors.
Maintain and update District website content as directed.
Assist with maintaining District social media platforms in accordance with District guidelines.
Ensure accessibility and compliance with District communication standards.
Responsible for the technical setup, operation, and monitoring of live-streamed District Board meetings, including required in-person attendance for the full duration of regularly scheduled monthly meetings to ensure continuous broadcast functionality and technical support.
Maintain accurate inventory of technology equipment and software licenses.
Tag, track, deploy, and dispose of equipment according to District procedures.
Assist in planning device refresh cycles and replacement needs.
Provide basic technical training and guidance to staff on classroom technology, collaboration tools, and device usage.
Develop simple reference materials and how-to documentation.
Travel between District sites as required.
Attend meetings and professional development as assigned.
Perform related duties as assigned consistent with the classification.

Benefits

Staff development opportunities are provided, encouraged, and promoted.
Opportunities for staff to participate in on-going in-services in all curriculum areas.
Advancement on the salary schedule for advanced classes taken to improve instruction in areas agreed upon by the teacher, principal, and Superintendent.

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