Technology Support Technician

University of Maine System • Orono, ME

1d • $25 • Onsite

About The Position

The University of Maine System (UMS) IT Support Services department is seeking a
Technology Support Technician to join our team. These positions focus on
providing responsive, high-quality desktop support for faculty and staff.

The Technology Support Technician plays a crucial role in maintaining end-user
computing environments, troubleshooting hardware and software issues, and
ensuring the reliability of daily operations across campus. If you are an
organized problem-solver with a customer-first mindset, we invite you to apply.

Requirements

• Associate's degree in a related field and three years of experience in a professional environment, or a combination of education and experience to equal five years.
• Demonstrated knowledge of, and experience with, Windows and macOS.
• Demonstrated ability in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, peripherals, wired and wireless networks, and mobile devices via certifications, education, and/or experience.
• Familiarity with common software applications and device troubleshooting techniques.
• Ability to manage priorities and adapt to a fast-paced support environment.
• Excellent communication and customer service skills.
• Experience with support ticketing systems and technical documentation.
• Must be able to lift up to 50lbs occasionally and perform tasks such as reaching, kneeling, and carrying equipment (with or without accommodations).

Responsibilities

• Install, configure, and support desktop computers, mobile devices, printers, and related peripherals.
• Diagnose and resolve software, hardware, and connectivity issues through in-person and remote channels (phone, email, remote tools).
• Maintain accurate records of technical support activities using ticketing and inventory systems.
• Develop and deploy standard desktop software images.
• Coordinate service delivery with other IT staff and assist with small projects related to desktop infrastructure.
• Provide onboarding and technical setup for new employees or device replacement.
• Deliver excellent customer service and follow up on open support issues.

Benefits

• 13 paid holidays plus earned vacation and sick time
• Medical, Dental, and Vision insurance
• Short-term disability insurance and employer-paid long-term disability insurance
• Employer-paid basic life insurance
• Tuition waiver program for employees and their dependents (spouse, domestic partner, and dependent children)
• 403(b) retirement plan with employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees