Technology Support Technician

Sport Clips - Support Center

8d•Onsite

About The Position

At Sport Clips, technology is at the heart of how we support our teams and deliver an exceptional experience to our clients. We’re looking for a Technology Support Technician who thrives on solving problems, helping people, and keeping systems running smoothly. In this role, you’ll be a key player in supporting both our corporate teams and retail locations—ensuring everything from laptops to POS systems works seamlessly. If you love hands-on tech, fast-paced environments, and making a real impact, this is your opportunity. This role is based in Georgetown, TX and you MUST be able to work onsite a minimum of 4 days a week.

Requirements

1+ years of IT support experience or equivalent (Degree, A+, or hands-on experience)
Strong troubleshooting skills across hardware, software, and networking
Experience with Windows, macOS, and Microsoft 365
Knowledge of networking basics (VPN, TCP/IP, DNS, DHCP, firewalls)
Familiarity with POS systems and retail tech environments
Experience with ticketing systems like Jira
Ability to think critically and solve issues end-to-end
Comfortable working independently and managing multiple priorities
Excellent communication skills—technical and non-technical
Patient, friendly, and professional approach to user support
Strong customer-first mindset, even under pressure
Eagerness to learn new tools and technologies
Adaptability in a fast-changing environment
Team-oriented with a willingness to share knowledge
Ability to lift up to 50 lbs (equipment setup)
Flexibility for after-hours or weekend support when needed

Responsibilities

Technology Deployment & Support: Set up, image, and deploy laptops and workstations for in-office and remote employees. Troubleshoot and resolve hardware and software issues to keep teams productive
Business Application Support: Support internal platforms and applications used across the business. Train and guide team members so they can get the most out of our tools
Retail Technology Support: Support retail operations with a focus on POS systems and kiosks. Quickly resolve store-level tech issues to minimize downtime
Asset Management: Track and manage IT assets with accuracy and attention to detail. Perform upgrades and maintenance to keep systems compliant and reliable
Security & Compliance: Maintain strong security practices and protect company data. Stay current on emerging threats and best practices
User Training & Helpdesk Support: Provide friendly, effective support to end-users. Document all work in our ITSM system (Jira) for visibility and tracking
Collaboration & Innovation: Partner with IT and business teams to improve processes. Help build and maintain a knowledge base to empower users