Technology Support Technician II

UPS•Grapevine, TX

9h•Onsite

About The Position

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7. Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training. Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Requirements

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Ability to work a minimum of one day of the weekend, if not both weekend days (for example, Tues - Sat, Sun - Thurs, or Wed - Sun
Ability to work early morning, late night, or overnight (not day shift)
Ability to travel by car to various UPS facilities
Must have a valid driver's license
Must be currently located in the same geographic location as the job or willing to relocate yourself (not remote)

Responsibilities

Leveraging advanced root cause analysis
Reporting
Using key performance indicators (KPIs)
Following service level agreements (SLAs)
Working with internal cross-functional teams
Managing partner vendor relationships
Leading, managing, and coordinating the delivery of an exceptional customer experience for all information technology services, support, and project deployments
Coding, programming, and/or integration with external customer technology and systems
Daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure)
Providing technical training and development to departmental resources and customers
Actively planning, monitoring, and adjusting expenses to meet and exceed financial expectations and organizational metrics
Applying approved principles for evaluating and setting goals and measures to deliver results
Establishing and maintaining professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions
Utilizing technology to effectively initiate, deploy, and track projects and support services 24x7
Performing technical, analytical, or maintenance work