Technology Support Specialist

Blue Cross & Blue Shield of Mississippi • Flowood, MS

1d

About The Position

The Technology Support Specialist is responsible for operating and monitoring all centralized Data Center computer systems and peripheral equipment, production job scheduling on the Mainframe, Service Desk functions that involve promoting production software changes submitted by the application support staff, logging user questions and issues, problem determination, and logging, assigning, and tracking issues using our Service Management Software. This position also involves monitoring for infrastructure and security related alerts to be addressed by the appropriate teams.

Requirements

• Bachelor’s Degree in a Technology or Business related field is required
• Strong verbal and written interpersonal and communication skills
• Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management
• Excellent PC experience using spreadsheets, word processors, and databases

Nice To Haves

• Experience in operations of the following areas is desirable: Service Management systems in a Help Desk environment, Automated job scheduling systems, Automated change control
• Previous experience in an IT related field is a plus
• A working knowledge of the healthcare business environment and processes is preferred

Responsibilities

• Operating and monitoring all centralized Data Center computer systems and peripheral equipment
• Production job scheduling on the Mainframe
• Service Desk functions that involve promoting production software changes submitted by the application support staff
• Logging user questions and issues
• Problem determination
• Logging, assigning, and tracking issues using our Service Management Software
• Monitoring for infrastructure and security related alerts to be addressed by the appropriate teams

Benefits

• comprehensive benefits package that is worth approximately one-third of the salary compensation
• health and wellness partnerships with quality healthcare providers, employer groups and community leaders across the state
• health and wellness benefits are designed to support our members in understanding their health and in receiving the care they need at the right time and place, beginning with establishing a healthy relationship with a Primary Care Network Provider through an annual wellness visit at no out-of-pocket cost
• We partner with our Network Providers to ensure the highest quality, evidence-based care is provided in each care setting from primary care to specialty care through our Primary Care Home, Blue Distinction+ Centers of Excellence and Maternity Care Quality initiatives
• We partner with employer groups to make every workplace a healthy workplace by providing tools and information to help employees take ownership of their health and understand and make the most of their benefits, all while working to manage health and healthcare costs
• We partner with community leaders and organizations to make healthy living resources available to all Mississippians through the work of the Blue Cross & Blue Shield of Mississippi Foundation, our support of the arts and culture and our Team Blue volunteers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level