Technology Support III

JPMorgan Chase

10d

About The Position

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member within the Corporate Technology organization, you will be responsible for maintaining the stability, availability, and optimal performance of our production application systems. You will foster a culture of continuous improvement by proactively troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions across both internally and externally developed systems, ensuring a smooth and reliable user experience. As a Technology Support III team member within COGT - DATA Products Team you will drive operational excellence by leveraging your technology support expertise and dedication to ongoing improvement.

Requirements

2+ years of experience (or equivalent expertise) troubleshooting, resolving, and maintaining IT services
Role requires working in rotating shifts (Shift-1: 8 AM - 4PM and Shift-2: 12 PM - 8 PM)
Knowledge of applications or infrastructure in large-scale technology environments (on-premises or public cloud)
Experience with Linux operating systems and application support
Familiarity with scripting languages (Shell, Python, PowerShell)
Experience with batch job scheduling tools (Control-M, Autosys, Cron) and common data transfer protocols (SFTP, HTTP,HTTPS, SMTP..)
Demonstrated knowledge of maintaining cloud-based infrastructure
Proficient knowledge of observability and monitoring tools and techniques (e.g., Grafana, Dynatrace, Prometheus, Datadog, Splunk)
Experience with ITIL framework processes, including Incident Management and Change Management
Demonstrated knowledge of site reliability concepts, principles, and practices
Experience with CI/CD tools (Jenkins, GitLab, Terraform)

Nice To Haves

Proficient knowledge of the financial services industry

Responsibilities

Analyze and troubleshoot production application flows to ensure reliable end-to-end service delivery.
Participate in problem management to improve operational stability and availability.
Escalate and communicate issues and solutions to business and technology stakeholders.
Identify trends and assist in managing incidents, problems, and changes for technology systems and infrastructure.
Execute small to medium projects independently, progressing to autonomous project delivery.
Understand software engineering best practices and able to propose solutions for business problems.
Triage, diagnose, and resolve incidents, collaborating to address root causes.
Eliminate repetitive tasks (“toil”) through system engineering or code updates.
Implement and improve observability, monitoring, and alerting solutions for transparency and analysis.
Participate in on-call rotation or after-hours support, maintaining documentation and collaborating effectively with teams.