Application Support - Technology Support III

JPMorgan Chase & Co. • Wilmington, DE

8h

About The Position

Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Enterprise Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Requirements

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrates hands-on expertise supporting complex systems on both Linux and Windows platforms, in on-premises and public cloud environments
• Proven ability to collaborate effectively across technical and business teams, driving root cause identification, solution delivery, and clear communication
• Experience with observability and monitoring tools such as Grafana, Dynatrace, and Splunk
• Strong commitment to automation, with a focus on reducing manual toil, streamlining processes, and enhancing operational efficiency

Nice To Haves

• Proficiency in at least one programming or scripting language (Python) and SQL
• Experience with relational databases (e.g., SQL Server, Oracle)
• Working knowledge of public cloud (AWS) and on-premises cloud platforms (GKP-GAIA)
• Familiarity with incident management tools and workflows (e.g., ServiceNow)

Responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed