Technology Support III - Application Support

JPMorgan Chase & Co. • Houston, TX

3d

About The Position

Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the Equities Market Production organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Requirements

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science)
• Experience with Control M and Autosys Scheduler
• Experience developing and supporting applications built on Python, Java, or .NET framework
• Experience with relational databases and ability to write complex SQL queries
• Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL)
• Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems
• Experience adopting and implementing SRE and/or DevOps practices and tools

Nice To Haves

• Experience with one or more general purpose programming languages and/or automation scripting
• Working knowledge of public cloud
• Demonstrated knowledge of Networking/Infrastructure
• Experience with KDB or other non-SQL databases
• Experience supporting public/private cloud-based, Java, or e-commerce applications a plus
• AWS certifications preferred (Cloud Practitioner, Architect, and/or Developer Associate)
• Working knowledge of Grafana and Tableau is a plus

Responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Monitors trading application stack and critical batch processing to ensure operational stability
• Engages regularly with business client services, infrastructure, and other stakeholders of supported applications
• Resolves day-to-day issues impacting the application stack, acting as the first point of contact for Technology and Business
• Collaborates closely with the Digital Platforms development team to understand issues and drive resolutions
• Creates, continuously improves, and maintains real-time monitoring dashboards for system operability and performance
• Manages the on-boarding of new businesses, clients, and applications to the team’s portfolio

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees