Technology Support III - Markets Technology team

JPMorgan Chase & Co. • New York, NY

18h

About The Position

As a Technology Support III team member in Commerical & Investment Bank - Equities Prime Financial Services Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Requirements

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Hands on experience in technical support and applications support
• Strong communication skills and ability to work in diverse, global teams
• Advanced and demonstrable problem solving / analytical skills with a passion for technology
• Ability to work under pressure and deliver on time
• Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative
• Effectively adapt to necessary changes in work requirements, roles and responsibilities

Nice To Haves

• Bachelor’s degree in STEM or related field, or equivalent experience
• Proficiency in Unix, SQL, Scripting, and Python
• Exposure to and/or support of cloud-based technology solutions
• Experience using AI for automating and streamlining daily tasks
• Exposure to monitoring tools such as Geneos, Dynatrace, Grafana, and Splunk
• Experience or understanding of financial markets and trading systems would be beneficial

Responsibilities

• Monitors, manages, and optimizes the production application environment to ensure applications are prepared and accessible for Business, Operations, and Clients
• Collaborates with teams and individuals across Technology, Business, and Operations to proactively resolve issues, drive improvements, and enhance efficiency
• Works closely with team members across Prime Financial Services to drive automation and implement innovative solutions that improve service delivery and reduce manual tasks for the Production Management Team
• Communicates effectively with stakeholders to address challenges and provide timely updates
• Develops and maintain strong working relationships with the business and aligned application and infrastructure support teams to enhance service delivery

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level