Technology Support III - UAT Testing

JPMorgan Chase & Co. • Tampa, FL

1d

About The Position

Propel operational success with your expertise in technology support and a
commitment to continuous improvement.

As a Technology Support III team member in Merchant Services, you will ensure
the operational stability, availability, and performance of our production
application flows. Encourage a culture of continuous improvement as you
troubleshoot, maintain, identify, escalate, and resolve production service
interruptions for all internally and externally developed systems, leading to a
seamless user experience.

Requirements

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• 3+ years of experience in a quality engineering, quality assurance, or user acceptance testing role
• Experience collaborating with cross functional teams and communicating clearly with technical and non technical stakeholders
• Commitment to continual service improvement, including documenting SOPs, standardizing procedures, and optimizing monitoring thresholds
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Familiarity with CI/CD pipelines and release processes; ability to validate and support UAT and production deployments
• Experience in observability and monitoring tools and techniques

Nice To Haves

• Experience with one or more general purpose programming languages and/or automation scripting
• Experience with UI Testing
• Experience with Payments

Responsibilities

• Provide end-to-end testing support for payment flows (UI based), executing functional UAT test cycles and regression suites
• Maintain JIRA dashboards for complex, cross-functional projects to enable real-time visibility to scope, schedule, risk, and delivery health
• Perform manual API testing, creating structured collections with test assertions
• Collaborate with engineering, SRE, and Product teams to prioritize defects, harden services, and improve observability
• Track operational KPI’s and produces clear status updates for leadership and stakeholders
• Create comprehensive UAT test plans, defining scope, strategy, environments, schedules, and acceptance criteria to ensure high-quality releases
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees