Technology Support III - UAT Testing

JPMorganChase • Tampa, FL

1d

About The Position

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Merchant Services, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Requirements

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• 3+ years of experience in a quality engineering, quality assurance, or user acceptance testing role
• Experience collaborating with cross functional teams and communicating clearly with technical and non technical stakeholders
• Commitment to continual service improvement, including documenting SOPs, standardizing procedures, and optimizing monitoring thresholds
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Familiarity with CI/CD pipelines and release processes; ability to validate and support UAT and production deployments
• Experience in observability and monitoring tools and techniques

Nice To Haves

• Experience with one or more general purpose programming languages and/or automation scripting
• Experience with UI Testing
• Experience with Payments

Responsibilities

• Provide end-to-end testing support for payment flows (UI based), executing functional UAT test cycles and regression suites
• Maintain JIRA dashboards for complex, cross-functional projects to enable real-time visibility to scope, schedule, risk, and delivery health
• Perform manual API testing, creating structured collections with test assertions
• Collaborate with engineering, SRE, and Product teams to prioritize defects, harden services, and improve observability
• Track operational KPI’s and produces clear status updates for leadership and stakeholders
• Create comprehensive UAT test plans, defining scope, strategy, environments, schedules, and acceptance criteria to ensure high-quality releases
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed