Technology Support Engineer-SCON
About The Position
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! The Work: In this role, you will be responsible for providing comprehensive application support for the Blue Yonder platform. Your day-to-day activities will involve troubleshooting issues, monitoring system performance, and ensuring the smooth operation of the application environment. You will collaborate closely with cross-functional teams to resolve incidents, implement enhancements, and maintain optimal system uptime. Proactive identification and resolution of potential problems will be key, as you work to deliver a seamless experience for end users. Responsibilities include:
Requirements
- Familiarity with the Blue Yonder application
- Hands-on experience with the Linux operating system
- Exposure to system monitoring tools, incident management processes, and automation scripts
- Previous involvement in supporting enterprise-level applications, managing application deployments, and optimizing system configurations
- Experience with root cause analysis, performance tuning, and working within a fast-paced support team
- Baseline Comptia Certification
- US – Citizen
Responsibilities
- Provide application support for the Blue Yonder application, ensuring optimal performance and user satisfaction
- Troubleshoot and resolve issues related to Blue Yonder and its integration with Linux operating systems
- Monitor system health, perform routine maintenance, and implement updates as needed Collaborate with cross-functional teams to address technical challenges and improve application functionality
- Document support activities, solutions, and best practices for future reference
- Respond promptly to user inquiries and provide technical guidance as required
- Participate in on-call support rotations and escalate complex issues when necessary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
