IT Service Management Representative SCON
About The Position
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! The Work: Serve as a member of the Service Integration and Delivery (SID) Team. Provide operation and application support services for production and non-production maintenance including the implementation of software and functionality, coordinating with various teams to resolve break-fix issues and OS patching efforts, and scheduling change request tickets. Responsible for coordinating the monthly non-production maintenance activities across multiple technical and functional teams to verify the activities are scheduled and communicated to the various teams for impact awareness and appropriate testing efforts . Also responsible for providing after-hour and weekend War-captain support to enable all unscheduled and scheduled maintenance activities are completed/ resolved and proper coordination between the various technical and functional teams as well as providing communication to all departments of the maintenance
Requirements
- Experience with the SID team procedures and its primary responsibilities to enable seamless communication and coordination for maintenance schedules and leading as a War-captain for troubleshooting calls.
- US – Citizen
Responsibilities
- Serve as a member of the Service Integration and Delivery (SID) Team.
- Provide operation and application support services for production and non-production maintenance including the implementation of software and functionality, coordinating with various teams to resolve break-fix issues and OS patching efforts, and scheduling change request tickets.
- Responsible for coordinating the monthly non-production maintenance activities across multiple technical and functional teams to verify the activities are scheduled and communicated to the various teams for impact awareness and appropriate testing efforts .
- Responsible for providing after-hour and weekend War-captain support to enable all unscheduled and scheduled maintenance activities are completed/ resolved and proper coordination between the various technical and functional teams as well as providing communication to all departments of the maintenance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
