Technology Support Dispatcher

Wired Technology Partners•Maumelle, AR

1d•$50,000 - $60,000•Hybrid

About The Position

Wired Technology Partners supports K-12 school districts with managed technology services. The Service Desk Dispatcher drives fast, accurate routing of support requests. The full-time role assigns, schedules, and dispatches remote and onsite engineers based on urgency and service level targets. Strong school-focused customer service matters.

Requirements

Basic computer and operating system knowledge
Strong phone presence, active listening, and clear written communication
Calm under pressure and able to manage frequent interruptions
Strong multitasking and fast context switching
Technical awareness to match the right engineer to the issue
Working knowledge of common K-12 technology needs, such as Chromebooks, Google Workspace, Microsoft 365, classroom A V, WiFi, and printing
Familiarity with ticketing systems and dispatch boards, ConnectWise experience preferred
Strong typing skills for fast, accurate ticket entry
Strong attention to detail and consistent documentation habits
Team first mindset and reliable follow-through
Maintain strong, dependable attendance
Prior customer service, call center, front desk, or dispatch experience
Familiarity with technology support terms and basic troubleshooting workflows

Nice To Haves

MSP experience preferred
Experience supporting schools or education environments preferred

Responsibilities

Act as the first point of contact for teachers, school staff, and district leaders for service requests
Intake requests from phone, email, ticket forms, and internal teams
Pre-process all tickets; gather clear details, confirm impact, and set the right priority for classroom and district operations
Create and update service tickets in ConnectWise Manage with accurate notes and required fields
Schedule internal and field resources through the ConnectWise dispatch portal
Coordinate across Helpdesk, On Site Support, Projects, and Account Management to route work to the right resource
Track open tickets and technician schedules to support fast response and strong follow-through
Communicate with school staff on status, next steps, and planned disruptions, including agreed maintenance windows
Escalate requests not scheduled within service level targets, or issues with high impact across learning or testing
Identify repeat issues and share trends with the COO for process improvement
Complete assigned ConnectWise University training and follow Wired dispatch workflows
Support peak season demand during summer and back-to-school periods
Meet Wired SLA requirements 90% of the time