Technology Support Director - Mission Control

JPMorganChase • Columbus, OH

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About The Position

Join us in a pivotal role where your deep expertise leads operational excellence in technology support, enhancing system stability and performance across full stack technologies. As a Technology Support Director - Mission Control within Consumer & Community Bank Technology team, you will lead teams ensuring the operational stability, availability, and performance of our production services. Leverage your deep expertise and industry knowledge to set the strategic direction, influence the organization, and maintain and enhance all internally and externally developed systems, ensuring a seamless user experience, and fostering a culture of continuous improvement.

Requirements

• 7+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Demonstrated experience in executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Nice To Haves

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Demonstrated experience with public cloud

Responsibilities

• Directly manage multiple areas with strategic and transactional focus to enable technology support teams to deliver end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Develop and oversee policies and procedures to ensure operational stability and availability
• Develop and oversee monitoring of production environments for anomalies, address issues, and lead evolution utilizing standard observability tools
• Ensure issues and solutions are appropriately escalated and communicated with the business and technology stakeholders throughout the resolution process until service is restored
• Oversee incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees