Assistant Director, Technology Support

State of Oklahoma

4d • $105,000 • Onsite

About The Position

The Assistant Director, Technology Support is responsible for business management, supervision, and direction of the Technology Support team. The position must demonstrate enthusiastic support of OSDH’s mission, core values, and long-term objectives. This position must perform job duties within OMES and OSDH regulations, policies, service standards, and work procedures.

Requirements

• Bachelor’s degree (B.A.,B.S) or equivalent related experience and/or training with six years of professional experience including three or more years in system analysis, strategic planning, one year or more in developing technology roadmaps, One or more years in vendor engagement with technology implementation outcomes OR an equivalent combination of education and experience.
• Knowledge of methods for documenting processes including workflow, touchpoints, reminders, notifications, and reporting.
• Knowledge of process automation methods.
• Knowledge of strategic planning methods.
• Skilled in statistical methods including descriptive, inferential and predictive analytics.
• Skilled in report development.
• Skilled in written and verbal communication.
• Skills in problem solving, critical thinking, and attention to detail
• Ability to transform data into useful information.
• Ability to listen and understand reporting needs and convert those needs into useful information.
• Ability to work both independently and in a team-oriented environment
• Ability to work in a deadline-oriented environment under direct supervision
• Ability to produce an accurate, timely and quality work product
• Ability to establish and maintain effective working relationships with others
• Ability to provide excellent customer service to both internal and external clients

Responsibilities

• Provide public health technology Support, goals, objectives, vision, and leadership.
• Supervise and coach a staff of individuals with diverse skills and OSDH responsibilities.
• Train, schedule, assign, direct, coordinate, review, and evaluate the work performance of staff members.
• Maintains daily, monthly, and annual statistical analysis reports on tracking hours on department projects, project enhancements, area risk evaluations, and overall project(s) progression.
• Partner with OMES on the development and implementation of OSDH technologies and applications.
• Partner with internal contacts to identify and implement enterprise solutions for business efficiencies.
• Review processes and implement strategies to improve efficiencies via technology and/or automation
• Provide business leadership and strategic direction for the Technology Support team.
• In partnership with OMES and OSDH staff, serve as an escalation point for IT and related issues.
• Manage the successful deployment of OSDH technology projects that support agency initiatives.
• Maintain oversight of OSDH assets and improve the successful management of technology systems.
• Create deployment plans that align with OSDH technology milestones and implementation schedules.
• Create, update, and maintain knowledge base for all applicable systems, equipment, applications for continuous improvement for providing timely and effective support as needed.
• In partnership with OMES, oversee installation, maintenance, troubleshooting, and repair of desktop computer workstations, virtual desktops, printers, related equipment and maintain inventories, as applicable.
• Establish and maintain a supportive culture of continuous improvement related to responsiveness, accuracy, timeliness, streamlined processes, communication, and documentation.
• Ensure OMES and OSDH policies and procedures are strictly followed.
• Provide regular and punctual work attendance.
• Coordinate and complete other duties, special projects, and activities as assigned.
• Understand business needs and effectively explain the needs to other stakeholders.
• Liaison between OSDH and OMES where needed to achieve project success.
• Understanding of technology integration with other product and services.
• Being present in the office is an essential function of this job
• Other duties as assigned
• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

Benefits

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees