Technology Support Coordinator

Border Foods•New Hope, MN

About The Position

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better. As an employee your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. At Border Foods, we will unlock the full potential of our employees and guest’s restaurant experience by creating safe welcoming and supportive environments where everyone can thrive. The purpose of the Support Center is to deliver a high level of service within their work center in order to support the business. The Technology Support Specialist supports restaurant operations by troubleshooting, maintaining, and resolving technology-related issues across Border Foods locations. This role works directly with restaurant teams and internal partners to ensure technology systems, hardware, and software are functioning effectively and supporting day-to-day operations. This position focuses on timely issue resolution, technical support, and execution of technology initiatives in the field.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
3–5 years in a technology support or helpdesk environment
Experience troubleshooting hardware, software, and networking issues
Strong working knowledge of Windows OS and general computer/networking technologies
Strong communication skills and ability to work with non-technical users
Ability to prioritize multiple requests in a fast-paced environment
Strong problem-solving skills
Customer-focused mindset supporting restaurant teams
Adaptable and comfortable in a fast-changing environment
Team-oriented with strong collaboration skills
Self-motivated with ability to work independently

Nice To Haves

Experience supporting retail or restaurant technology environments preferred
Familiarity with monitoring, logging, or ticketing systems
Bachelor’s degree in technology-related field or equivalent experience

Responsibilities

Respond to and resolve incoming technology escalations from restaurant field teams
Troubleshoot hardware, software, and network-related issues impacting restaurant operations
Coordinate with internal IT teams and vendors to ensure timely resolution of service needs
Provide follow-up support to restaurants to confirm stability and resolution
Support implementation and deployment of technology initiatives in restaurant environments
Assist with hardware and software installations, upgrades, and replacements
Help coordinate equipment dispatch and field service support aligned to service needs
Monitor systems and escalate recurring issues to leadership for further evaluation
Maintain documentation related to supported systems, processes, and common issues
Assist in developing training materials and guidance for restaurant teams
Partner with Training and Operations teams to improve technology adoption and reduce service disruptions
Collaborate with warehouse and logistics partners to support fulfillment and equipment needs
Participate in field visits as needed to support troubleshooting and implementation efforts
Provide on-call support for critical after-hours escalations, including evenings, weekends, and holidays