Technology Support Coordinator

Hunton Andrews Kurth LLP • Los Angeles, CA

28d • $79,100 - $100,500

About The Position

Hunton Andrews Kurth LLP, an international law firm, is actively recruiting for
a Technology Support Coordinator. This position coordinates the provision of IT
support services to attorneys and staff, including the delivery and advancement
of the firm’s technologies, application systems, best-practices,
knowledge-bases, and educational opportunities. Responsible for the delivery of
training, coaching, business process engineering, and problem solving as
necessary.

Requirements

• High school diploma or equivalent required. College Degree preferred.
• Minimum of three years’ job related experience required, including internships, preferably in a law firm, professional services, or other client relationship-based organization. Proficiency in Microsoft Office required.
• Ability to generate a large volume of work and be capable of making sound decisions in the absence of clear instructions.
• Exceptional written and verbal communication and listening skills.
• Accurate typing, word processing skills and ability to pay strict attention to detail.
• Spelling, punctuation and use of grammar must be of high quality.
• Must have strong organizational skills.
• Ability to work well under pressure, patience, diplomacy, high stress tolerance, ability to prioritize workload and adapt to changing conditions.
• Visual acuity needed for transcription, extensive reading and moderate or advanced keyboard usage.
• Ability to sit or stand for extended periods of time.
• Ability to receive and convey detailed information through both written and oral communications.
• Ability to lift, carry, reach, stoop or bend, at times repetitively, for tasks involving filing or movement of files/supplies weighing up to 5-10 pounds.
• Essential competency processes include language ability, reasoning and memory.
• Ability to maintain flexibility regarding work assignments to work overtime on short notice required.
• Ability to work in a cooperative manner as a member of a team.
• To perform this job successfully, the incumbent must possess the abilities or aptitudes to proficiently perform each of the responsibilities and accountabilities described above, with or without reasonable accommodation.

Responsibilities

• Participates in and supports the Technology Coaching program by a) establishing excellent working relationships with lawyers and staff; b) helping them acquire/maintain the skills necessary to optimize their utilization of firm technology; and c) employing firm best-practices to achieve a higher level of performance for routine tasks, and thereby enhancing client service.
• Maintains a high-level of competency utilizing the firm’s applications (Microsoft Office, iManage DMS, etc.), technologies (workstations, remote access, mobile devices, printers, phones, etc.) policies, procedures, best-practices, and knowledge-bases to provide guidance and support as needed..
• Utilizes the Firm’s service management system to report technology/system issues, respond to escalations, track resolutions, and also to identify trends and opportunities for additional training, coaching, and/or system enhancements.
• Promotes effective communications with other Firm IT personnel to ensure local office needs, problems, and opportunities are properly represented and responded to in a complete and timely manner.
• Collaborates with attorneys and staff in the proper managing and securing of information by reviewing daily use practices related to email, documents, file transports, local/removable media, scanning, remote access, etc.
• Participates occasionally in preparing and executing quality assurance (testing) plans; coordinating pilot/alpha user(s); and documenting the results, user feedback, and recommendations from such efforts.
• Performs special projects as assigned.

Benefits

• competitive compensation in the form of salaries and bonuses
• range of benefits and wellness options based on experience, performance, and location that compare favorably to market standards in every region and across the legal industry

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED