(PCC Only) Technology Support Analyst

Portland Community College • Puyallup, WA

11h • $72,003 - $74,163 • Onsite

About The Position

Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. PCC, which is roughly the size of Rhode Island, has four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area. Wherever you're coming from and wherever you're going in life, Portland Community College has the classes and programs to get you there. Our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community. Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward. Portland Community College will ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at [email protected]. Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington. Client Services is seeking applicants for a full-time Technology Support Analyst (TSA) at the Cascade Campus (shift M-F, 8am-5pm). This position provides strategic and operational support to both internal and external clients related to instructional and administrative computing technology. The TSA role acts as a consultant and a technical support analyst for various operational and strategic initiatives and to the computer support team. In addition, the role will be expected to partner with other TSAs, staff, and management. The person in this exciting and important role will have opportunities to lead and to participate in meetings, projects, committees, business analysis, and cross-functional implementation planning groups. The TSA role may provide work direction and coordination of work activities to other technical staff and/or student and casual employees. See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/techsuppt-analyst/

Requirements

• Demonstrated experience in project management as a project coordinator or project liaison, as well as using project management tools, portfolio tools, and time management systems
• Strong communication and relationship management skills, with the ability to effectively understand diverse customer requirements by engaging in active listening
• Mid to advanced level of skill using Google Workspace (formerly G Suite) productivity applications (Google Sheets, Google Docs, and Google Slides) to convey and summarize topics accurately for the appropriate or target audience
• Demonstrated experience providing work direction and coordination of work activities to other technical staff and/or students
• Experience writing technical documentation and procedural materials for multiple audiences
• Experience using mass deployment system configuration products for endpoint management
• Experience analyzing large amounts of data and providing reports for others to use
• Advanced technical troubleshooting skills, including issues related to operating systems, applications, computer hardware, and failed script executions
• Associate degree in computer related discipline (Note: Relevant experience may substitute for the degree requirement on a year-for-year basis.)
• Four or more years of work experience with automated systems in a complex network environment
• Successful experience working in an end-user, customer facing role in a trouble-shooting capacity is required

Nice To Haves

• Experience working in Higher Education
• Scripting experience in PowerShell, Bash/Zsh, or other scripting languages
• Experience with any of the following endpoint management systems: Jamf Pro, KACE Systems Management Appliance, KACE Systems Deployment Appliance, Ghost Solution Suite
• Experience with Atlassian Confluence
• Experience with Microsoft Azure
• Certification: CompTIA A+, Security+, Network+, or Cloud+; Google IT Support Professional; applicable Microsoft certifications

Benefits

• Comprehensive benefit package
• Oregon PERS contribution
• Tax deferred annuity program and a deferred compensation program
• Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
• Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
• Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events
• Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) o 1 day of sick leave per month o 12 paid holidays o PCC Winter Break (when College is Closed) o 24 hours of personal leave per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree