PCC Only Computer Labs Coordinator (part-time)

Portland Community College • Puyallup, WA

11h • $25 - $27

About The Position

Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. PCC, which is roughly the size of Rhode Island, has four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area. Wherever you're coming from and wherever you're going in life, Portland Community College has the classes and programs to get you there. Our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community. Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward. Portland Community College will ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at [email protected]. Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington. Coordinates activities in various computer labs to ensure that students have access to and assistance in the use of computer technology. Assumes full responsibility for the operation, safety and security of the computer labs during morning, evening and weekend hours. Hires, trains and supervises student help, work-study and casual employees that support the computer labs. Performs basic troubleshooting and repairs and maintains an inventory of supplies and equipment.

Requirements

• Proven ability to clearly document proposals, changes, and work accomplished to create a repeatable record of work done, act as a paper trail for record-keeping, as well as complete and document ticket notes.
• Demonstrated ability to be self-directed in researching and taking on new technologies and best practices and implementing them.
• Experience as, or ability to act as, a technical lead including creating definition around broad requests and mentoring other team members in technical concepts.
• Proven ability to to work with technical and non-technical teams and coordinate work across multiple groups, both internal and external.
• High school diploma or equivalent and two years of post-secondary education in a computer related discipline. Relevant experience may substitute for the post-secondary education on a year-for year basis.
• Two years of experience supporting computer laboratory activities or administrative support experience that encompasses the training and directing of staff and coordination of facility coverage in a customer service environment.
• Knowledge of: Computer equipment and related software; effective coordination and supervisory techniques.
• Ability to: Train and lead others; Communicate in a group/classroom setting; Provide assistance and problem solve a variety of basic computer related issues; enforce policies and procedures and maintain a positive customer service environment; Recruit, work with and supervise a culturally, racially and gender diverse work group.

Responsibilities

• Opens and closes the computer labs and provides for the general cleanliness, safety and security of the laboratory area.
• Reports maintenance problems as they occur.
• Establishes and enforces procedures for the use of the laboratory area and the use of equipment, supplies, materials, software, hardware and peripherals.
• Addresses problems with students who do not follow established procedures or exhibit disruptive behavior.
• Oversees the work of student help, work-study and casual employees to include hiring, training, scheduling, monitoring performance and dismissal as appropriate.
• Manages the budget and documents and maintains employee records for payroll purposes.
• Maintains and inventories computers, software, printers, equipment, materials, and supplies.
• Disposes of surplus equipment and software in accordance with established procedures.
• Performs minor maintenance and repair on equipment and maintains contact with appropriate vendors to coordinates repairs.
• Researches equipment needs and orders materials and supplies as necessary.
• Works with students individually and in groups to provide direct assistance in their access to computer technology; orients students to the laboratory and helps students who are learning to use specific software and hardware.
• Develops and maintains instructions for use of specific software.
• Troubleshoots and diagnoses problems with computer equipment.
• Provides students, staff, instructors and the public with information relating to the computer laboratory both over the phone and in person.
• Maintains records of activities undertaken in support of the computer lab.
• Develops and prepares reports from statistical database.
• Prepares flyers and organizes open houses to promote and market the computer labs.
• Prepares and conducts classroom presentations.
• Maintains web pages for computer labs.
• Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

Benefits

• Comprehensive benefit package
• Oregon PERS contribution
• Tax deferred annuity program and a deferred compensation program
• Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
• Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
• Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events
• Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) o 1 day of sick leave per month o 12 paid holidays o PCC Winter Break (when College is Closed) o 24 hours of personal leave per year

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED