Technology Support Analyst

LIV Golf•New York, NY

15h

About The Position

The Technology Support Specialist will be the first line of contact for LIV Golf’s technology support needs during US business hours, providing 1st line and some 2nd line support for staff and contractors. This role requires close collaboration with UK and NYC IT teams to maintain high-quality service, ensuring minimal disruption to end-user operations. Complex issues will be escalated to the Support Lead or external partners when necessary.

Requirements

1-3+ years’ experience in Microsoft Office 365 administration, including user management, SharePoint, and OneDrive, as well as Google Workspace administration.
Experience with Windows laptops and Apple MacBooks (OS troubleshooting, basic repairs) is required
Must have experience with A/V setup and maintenance.
Prior experience supporting enterprise Printers.
Proven self-starter and organised, ability to multitask
Excellent written and verbal communication skills
Great attention to detail
Excellent organizational and time management skills
Quick decision-making skills
Excellent Interpersonal skills, great customer service attitude
Proven ability to build strong working relationships across all levels of the business
Proven ability to maintain confidentiality and act with discretion and diplomacy
Strong work ethic with the ability to work unsupervised

Nice To Haves

Experience with IAM technologies like single sign-on and multi-factor authentication is advantageous.
Experience with cloud platforms (e.g. Azure, Google Cloud), virtualization technologies (e.g., VMware, Hyper-V), scripting languages (e.g., PowerShell, Python), mobile device management (MDM) solutions, VoIP systems, ticketing systems (e.g., Jira, Zendesk), cyber security best practices, backup and recovery solutions, network monitoring tools, Microsoft 365 and Google Workspace administration, endpoint protection solutions, M365 administration, Entra, Exchange etc.

Responsibilities

Work together with the Technology teams in UK and US to create the best possible customer experience for all of our end users
Respond to requests for support from end users, ensuring the requests are recorded in the ticketing system and people are helped within the established SLAs
Maintain and update IT equipment and software inventory, ensuring the asset register is current, and work with Finance for procurement needs.
Receive equipment and set up, configure, and issue to staff
Report possible long-term solutions if identified to ensure tasks can be automated when possible and reduce workload to the team
Onboard and offboard new hires and leavers of technology assets and access.
Document technical issues and solutions in a knowledge base.
Provide training and support to end-users on IT systems and applications.
Manage and maintain IT asset inventory.
Participate in IT projects and initiatives.
Implement and enforce IT security policies and procedures.
Collaborate with third-party vendors to resolve complex issues.