Technology Support Analyst
About The Position
INTERNAL ONLY : Internal posting for permanent, time-limited, layoff priority employees of UNC -Chapel Hill, and temporary employees hired directly by UNC -Chapel Hill only. The Technology Support Analyst-Advanced position provides both routine and non-routine technical support to end users and business units supported by SCE -IT, including support of hardware, networking, and a wide range of technology applications. This role is also responsible for evaluating and implementing tools, services, and processes that enhance customer IT systems. This position uses broad technical knowledge to effectively support end users and clients. Responsibilities include meeting and coordinating with campus groups to leverage collaboration, plan for potential IT initiatives, assess new technologies, provide new solutions, improve management of existing systems, and participate in the design and implementation of long term strategies for customized system functionality. The position also includes ongoing education and training on new systems, as well as testing, evaluating, and demonstrating to leadership whether new technology will provide improvement. Additionally, the Analyst leverages strong communication skills and the ability to effectively engage with a broad range of end users and clients. The Analyst provides wide ranging support across many technologies or specialized support within a specific area, while overseeing projects of varying size.
Responsibilities
- Provide routine and non-routine technical support to end users and business units, including support of hardware, networking, and a wide range of technology applications.
- Evaluate and implement tools, services, and processes that enhance customer IT systems.
- Meet and coordinate with campus groups to leverage collaboration and plan for potential IT initiatives.
- Assess new technologies and provide new solutions.
- Improve management of existing systems.
- Participate in the design and implementation of long term strategies for customized system functionality.
- Ongoing education and training on new systems.
- Testing, evaluating, and demonstrating to leadership whether new technology will provide improvement.
- Leverage strong communication skills to effectively engage with a broad range of end users and clients.
- Provide wide ranging support across many technologies or specialized support within a specific area, while overseeing projects of varying size.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
