Technology Support Analyst

Common Spirit•Phoenix, AZ

33d

About The Position

This position is responsible for successfully supporting the Supply & Service Resource Management (SSRM) applications, including the ERP system, in accordance with CommonSpirit Health-wide standards. Additionally responsible for extrapolation data from multiple sources, organizations, and presenting the outcome to leadership. This position will also demonstrate strong data analytics skills and manage processes that bring the customer value. The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Requirements

Graduation from a four year univeristy or a combination of equivalent education and experience required.
4 years of Supply Chain ERP experience required.
Experience manipulating large data sets and, an appreciate of data integrity issues required.
Proficiency in the Lawson ERP system
Proficiency in a variety of data analyics programs including Micropsoft Access and Excel
Ability to work successfully in a matrix environment
Demonstrated team leadership and facilitation skills
Strong background in reporting along with enterprise reporting business experience.

Nice To Haves

SQL Experience preferred.

Responsibilities

Maintain the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis.
Leads special projects, leads and participates in meetings where appropriate, contributes to continuous improvement of process, customer service, financial outcomes, and value add.
Lead implementation of new facilities within ERP system, ensuring appropriate data migration, end-user training, and adherence to project milestones.
Manage the site resources jointly with facility management to ensure tasks are completed as scheduled.
Services as a resource for troubleshooting and resolving issues related to SSRM technology
Electronic data interchange (EDI), works with trading partners to resolve any operational issues, coordinate and test all EDI implementations with EDI partners, analyze current implementations, make recommendations for improvement. Process and monitor all inbound/outbound documents.
Review and test upgrades, and added functionality in order to support CommonSpirit Health ERP.
Develop reports, analyze data, update data for ERP system
Develop and train ERP end-users across CommonSpirit Health
Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams, i.e. A/P technology team, to modify and document processes to form standard operating processes and documentation practice.
Acts in an independent manner with minimal supervision, while maintaining high quality standards