Technology Strategist

University of Oklahoma•Norman, OK

About The Position

OU Office of Admissions & Recruitment (OAR) works to bring in the next generation of Sooners. Our team operates from Norman as well as across the state, nation and world. We provide support to incoming domestic and international freshman and transfer students as they navigate the college application and decision process. Additionally, we partner with parents, counselors, and communities in providing resources to students interested in higher education. Our goal is to build a vibrant community with limitless potential by recruiting the most academically qualified students with a variety of educational, service, involvement and community experiences. We need someone who exhibits: Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency, professionalism and thoughtfulness in communication. Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, welcoming and approachable. Commitment to collaboration and to being a team player with a positive attitude. Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management, OAR and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner. Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.

Requirements

Bachelor's degree, AND: 36 months experience in IT, Business, Customer Relationship Management, or related field.
Equivalency/Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 84 months of related experience.
Project management, business analysis, conflict resolution, and other resource management.
Proven performance delivering contract-based service to customers.
Basic knowledge of enterprise technologies like network, storage, identity management, cloud serves, etc.
Able to work well with interdepartmental teams and initiatives.
Detail oriented for accuracy of data and information.
Ability to accurately read and understand written materials and instructions.
Valid driver's license required to pick up and deliver equipment.
Sit for prolonged periods.
Ability to engage in repetitive motion.
Communicate effectively and listen.
Manual dexterity.
Standard Office Work Environment.

Nice To Haves

Preferred experience with Technolutions Slate.

Responsibilities

Responsible for advising and developing relevant and sustainable technology solutions, strategies, and resources for Office of Admissions & Recruitment/Admissions Operations for expanded OU Online undergraduate transfer degree program options. Plans for future technology needs.
Building and maintenance of admissions applications and all associated processes – application read/review forms, updates to majors/programs, duplicate management, processing workflow, data reporting (and analysis), monitoring of processing for efficiencies, and more.
Coordinate the building of dashboards to provide data for internal and external stakeholders.
Works with data and reports regularly.
Provides business analysis by identifying business needs and determining appropriate solutions.
Oversees technical support for internal and external entities as necessary.
Engages appropriate resources within IT including applications, infrastructure, services, projects, and business strategy teams to meet expectations and needs.
Negotiates priority for projects and service provision and advocates for technology needs, initiatives, and projects on behalf of assigned customers. Provides management of assets and services.
Builds relationships with key stakeholders such as vice-presidents, deans, directors, financial officers, development officers, and strategic faculty, staff, and students.
Serves as a primary point of contact for IT related issues and as an escalation point to resolve customer issues and complaints. Helps Admissions Operations team coordinate with assigned area for effective planning of projects, upgrades, releases, etc., and effective resolution of unplanned issues.
Collaborates with other Technology Strategists to identify appropriate solutions.
Performs related duties as needed to successfully fulfill the functions of the position.