Technology Specialist

Johnston Community School District•Johnston, IA

1d•Onsite

About The Position

The Technology Specialist provides technical support, maintenance, and repair of district technology systems and instructional equipment in a digital learning environment. This position supports students and staff by troubleshooting hardware, software, and audiovisual systems; managing device inventory; and assisting with the deployment and maintenance of district technology resources.

Requirements

High School diploma or equivalent
Minimum of four years of experience in a technology support role
Valid Iowa driver’s license and ability to operate a motor vehicle
Thorough knowledge of computer and mobile operating systems (Windows, macOS, iOS, Android), device management systems, and basic networking concepts
Proficient in Google Workspace, Microsoft Office Suite, Adobe Creative Suite/Cloud
Excellent communication, collaboration, and customer service skills
Excellent troubleshooting and prompt resolution skills
Ability to organize, prioritize, and document technical work
Ability to work independently with minimal supervision
Frequent sitting, standing, walking
Moderate climbing, squatting, crouching, kneeling, bending and reaching above shoulder
Able to lift and carry up to 25 lbs., push and pull up to 50 lbs.
Able to travel within district
Primarily an indoor work environment in an office or school setting
Occasional exposure to outdoor weather conditions and electrical hazards

Nice To Haves

Associate’s degree in information technology or a related field preferred

Responsibilities

Configure, enroll, assign, inventory, and support student and staff devices, including iPads and computers.
Collaborate with teachers to promptly assess and address instructional technology needs.
Diagnose and resolve software issues; install, image, update, and maintain operating systems and applications on lab and classroom computers, including PLTW and Business lab images.
Diagnose and repair hardware issues, replacing internal components (hard drives, memory, batteries) and external peripherals (keyboards, mice).
Support and maintain instructional technology, including interactive flat panels, projectors, and audiovisual systems; assist staff with operation and troubleshooting.
Program and manage audiovisual switchers and inputs; replace projector lamps, filters and units as needed.
Maintain and troubleshoot printers and print servers, including toner replacement, jam resolution, network configuration, and queue management.
Provide technical assistance for computers, peripherals, and audiovisual equipment in classrooms, labs, and offices.
Repair equipment in-house or coordinate transport to outside repair facilities.
Perform routine cleaning, diagnostics, and preventive maintenance on district technology equipment.
Order, receive, inventory and stock technology equipment, supplies, and replacement parts.
Unpack, inspect, test, tag and prepare new equipment for deployment.
Maintain accurate records of work orders, repairs, inventory, and equipment histories.
Maintain working knowledge of network operating systems and basic WAN/LAN functionality.
Assist with the installation and deployment of new software, systems, and upgrades.
Engage in professional development to stay current with areas of responsibility.
Complete required training.
Collaborate with technology colleagues to share best practices and troubleshoot challenges.
Perform other related duties, as assigned.